Help Desk Analyst

• Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
• Document all customer interaction with high attention to detail and accuracy
• Update all tickets according to Service Level Agreements (SLA)
• Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management
• Recognizing and escalating more difficult problems
• Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
• Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
• Assist with coaching/ training as...

Equus Software is a unique software development company with 180+ employees across 5 global sites. Equus works with a growing list of Global 2000 clients, many in the Fortune 500. Our technology enables our clients to mobilize their workforce globally – meaning move them from country to country (expats) – and manage all the important details for their mobile employees.

The Equus internal network infrastructure supports software development and testing processes for in-house employees working in offices like Denver, Dallas, Manila, London and Lisbon as well as many remote employees across the US.

We are considering qualified candidates who can work in our Lakewood, Colorado Headquarters office.

In this position, you will get to know everyone in the company. Teamwork and flexibility are hallmarks of this position; We have a fast-paced environment where no two days are alike. You will need to prioritize activities coming in and make sure the highest priorities are...

Summary

Be more than just an employee number! Join Terran Orbital, a leader in innovation, manufacturing, and operations in the satellite industry. We are a pioneer in the miniaturization of space technologies and the delivery of responsive space solutions. We are a unique, fast-growing, and trusted team focused on quickly and economically designing, building, launching, and operating state-of-the-art satellites for advanced mission constellations. 

Terran Orbital is seeking an experienced Help Desk Analyst (2nd Shift) 2:30 PM - 11:00 PM to join our growing team. Reporting to the Help Desk Manager, the Help Desk Analyst will provide support, troubleshoot problems, and ensure customer satisfaction.

Key Duties and Responsibilities  

• Contribute to the success of a fast-growing, multidisciplinary team
• Serve as the first point of contact for...

Location: Remote

Position Type: Full Time

Schedule Available: 1:30pm – 9:30pm EST

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven...

Location: Remote

Position Type: Full Time

Schedules Available: 10:00am – 6:00pm EST or 1:30pm – 9:30pm EST

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a...

• Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Acts as an escalation point for vendors and managed service provider
• Maintain daily performance of computer systems
• Respond to email messages for employees/users seeking help
• Walk employees/users through problem-solving process
• Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
• Run diagnostic programs to resolve problems.
• Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Follow up with employees/users to ensure issue has been resolved
• Run reports to determine malfunctions that...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a Corporate IT Support/Help Desk Analyst in Lexington Park, MD. The selected applicant will be responsible for:

• Effective use of Help Desk tracking and ticketing system(s)
• Effective verbal and written communication
• Maintaining professional relationship with all customers and clients in a very busy call center environment
• Providing technical support by responding to and resolving end-user problems
• Installation and configuration of new workstations, peripheral equipment, and software
• Documenting internal procedures
• Assisting with onboarding of new users
...

Location: Remote

Position Type: Full Time

About Us:

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development....

• Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
• Document all customer interaction with high attention to detail and accuracy
• Update all tickets according to Service Level Agreements (SLA)
• Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management
• Recognizing and escalating more difficult problems
• Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
• Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
• Assist with coaching/ training as...

Verité Research is seeking a Help Desk Analyst to join our dynamic team in Colombo, Sri Lanka. As a leading inter-disciplinary think-tank, Verité Research provides strategic analysis and advice for governments and the private sector in Asia. Our team of experts collaborates to offer information and analysis for decision-making, negotiations, and policy making. The Help Desk Analyst will play a vital role in providing technical support and ensuring smooth operations across the organization.

In this position, you will have the opportunity to work closely with decision-makers, opinion-formers, and our research and advisory teams. You will be responsible for addressing and resolving technical issues, troubleshooting software and hardware problems, and maintaining the company's IT infrastructure. The Help Desk Analyst will also assist in the implementation of new systems and technologies, ensuring that our team can continue to provide cutting-edge research and...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and support our Navy client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to...

• Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
• Document all customer interaction with high attention to detail and accuracy
• Update all tickets according to Service Level Agreements (SLA)
• Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management
• Recognizing and escalating more difficult problems
• Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
• Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
• Assist with coaching/ training as...

• Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
• Document all customer interaction with high attention to detail and accuracy
• Update all tickets according to Service Level Agreements (SLA)
• Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management
• Recognizing and escalating more difficult problems
• Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
• Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
• Assist with coaching/ training as...

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring for a Help Desk Analyst who will provide support to an RDT&E environment at Patuxent River, MD.

The selected applicant will:   

• Provide first-line support for end users of analytical software solutions and cloud offerings.

• Initial point of contact for all helpdesk requests.
• Records support requests in the central ticketing system (Jira), tracks and manages assigned (Jira) tickets, while also escalating to distributed team subject matter experts when necessary
• Monitors Jira system and email reflector daily and responds rapidly to userbase questions or requests.
• Creates and maintains Jira...

• Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems
• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
• Document all customer interaction with high attention to detail and accuracy
• Update all tickets according to Service Level Agreements (SLA)
• Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management
• Recognizing and escalating more difficult problems
• Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
• Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
• Assist with coaching/ training as...

Position Title: Tier I Help Desk Analyst

Location: Camp Pendleton, CA

Position Type: Full-Time, Non-Exempt

Salary Range: $55,000 - $60,000

Security Clearance Requirement: Position requires an active security clearance

Years of Experience: 1-3 years related experience

Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external...

Are you looking for a position where you can grow technically and professionally?

Do you like learning new technologies and helping people resolve computer problems?

We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team.

As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment.

Position Role

• Provide technical support for end-user desktop
• Active Directory Administration including account management, maintenance
• Microsoft 365 advanced administration including E-mail, SharePoint, and Teams
• Provide support for level 1 and 2 ticket escalations
• Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc.
• Create ...

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon Consulting Group is looking for a motivated Customer Support (help desk) Analyst to join our team and support our Navy client. Under the oversight of the Customer Support Lead, the analyst’s responsibilities may include:

• Monitoring the customer support inbox with scheduled rotations within the team to...

M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Support Analyst. If you are interested in working in a creative and dynamically changing environment where you hold the responsibility as the first point of contact for end user support, this is the ideal career move for you!

As the principal liaison between end users and the information technology department, the Help Desk Support Analyst is responsible for resolving issues, creating informative service tickets, triaging incidents, creating knowledge articles, and participating on technology projects. The position is essential to the overall performance of the IT department and requires exceptional interpersonal skills with the ability to communicate successfully across all levels of the organization.

Responsibilities

• Serve as the first point of contact for end user support.
• Create, resolve, tag, and/or triage help...

Company:

CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients with the latest advancements in population health technology.

Qualifications:

• 1-3 years of experience working in a Help Desk Analyst capacity
• Understanding of networks and experience handling connectivity issues remotely
• Minimum 1 year of experience with Office 365 administration
• Functional understand of Virtual Private Networks
• Possess phenomenal communication skills

Responsibilities:

Care Harmony is seeking a Help Desk Analyst to support about 200 end users and resolve tier 1 technical issues. Responsibilities include but are not limited to troubleshooting hardware, resolving network connectivity issues, and customer service skills. This candidate will receive personal specialized training and have access to...