Tour Experience Lead

The Tour Experience Lead is responsible for overseeing the planning, coordination, and execution of all tours at Magnolia Plantation & Gardens. This role ensures that all tours provide exceptional experiences for visitors, aligning with the organization’s mission, vision, and values. This position will work closely with guides, staff and other departments to optimize guest satisfaction, streamline operations, and ensure safety and educational integrity. 

What you will be doing:

• Manage and coordinate the daily operations of all tours, ensuring a seamless and exceptional guest experience, including managing schedules and supporting professional development.
• Immerse yourself in the culture and history of Magnolia Plantation & Gardens, working closely  with MPC’s Director of Interpretation to ensure accuracy in the content delivery of the tour narrative; your thorough knowledge of the property and its history will help you craft an experience unique to  each group’s specific interests. 
• Present tour narrative in an engaging way, with appropriate tones for the content; describe  points of interest at Magnolia that relate to the tour; answer questions and facilitate discussions  as appropriate. 
• Acts as the on-site liaison for Magnolia’s Group Tours, managing daily schedules and tour inventory within the MPC ticketing system. Greets and facilitates group tour orientations, ensures groups arrive on time for their scheduled tours, and serves as the transport driver when needed. Collaborates with Visitor Experience teams to coordinate event add-ons and manages on-site tour changes as required.
• Act as the main point of contact for all tour-related inquiries, addressing guest feedback, concerns, and complaints in a timely and professional manner. 
• Demonstrate a team-oriented attitude when taking on additional responsibilities as assigned.

Requirements

• You have 5+ years’ experience in an Operations role, with 3+ years’ experience in a public facing position. Previous experience leading a Tour Guide team is a plus!
• You’re passionate about American history, are an engaging storyteller, and your verbal communication skills are on-point.
• You excel at engaging with diverse groups of people, adapting your presentation style to effectively meet the unique needs and backgrounds of your audience.
• You’ve got strong customer service skills. You understand that the best tours are ones that are educational, immersive, and provide the best experience for the guest.
• As Magnolia is a tourist attraction, this position may require long-days and/or work on the weekends as needed. We’re mindful that in order for you to be the most effective in your role, it’s important that you balance that work with time to rest, so we offer generous PTO and other benefits to support you.

Benefits

We are proud to offer a competitive salary starting at $19.00/hour, in line with industry standards.

Benefits

Employee Benefits

• Magnolia realizes the importance of a healthy work/life balance and offers a generous amount of PTO, Sick Days & Paid Holidays
• Happy Birthday.. off! If you are scheduled to work on your special day, you can request 8 hours of pay
• Magnolia contributes 80% of medical premiums for employee-only coverage and 40% to all other levels of coverage
• No cost $10,000 life & accidental death and dismemberment (AD&D) insurance
• 401K retirement plan matching at 4%
• If enrolled in our medical plan, access to covered MinuteClinic® and Teledoc® services are offered to you free or at a lower cost. Covered medical participants can also enjoy Peerfit (helps you stay active with monthly credits that can be redeemed for group fitness classes), Wellness tools (health assessment and online programs to help you meet your goals), Discount program (helps you save on health products and services), 24/7 Employee Assistance Program (helps in all aspects of life, from emotional well-being, legal and financial help), behavioral telehealth/virtual providers and services, no-cost diabetic meters and enhanced maternity program. Plan participants are also offered free, online will preparation with claimant support services and emergency travel assistance

Employee Discounts

• Experience our history, horticulture and nature with your loved ones! Employees can host their immediate family members (on non-scheduled working days) to Magnolia! This includes free admission to the gardens and to all tours. If immediate family members visit during an employee's scheduled working day, eligible family members are welcome to visit the gardens with free admission. Please contact the Welcome Center for more information.
• Save 50% on all on-site venue rentals (includes standard fees), 40% off at our charming Gift Shop and meal discounts at our impeccable Peacock Cafe!
• Employees and their immediate family members can join Community Events for free!
• Enjoy discounted pricing for Magnolia's prime Special Events
• Earn your Reciprocal Admission Pass after your first 90 days! This gold pass allows you and one guest free admittance to over 40 participating attractions such as: SC Aquarium, SpiritLine Cruises, Charleston County Parks, Children's Museum of the Lowcountry and many more!
• Team Members are provided company branded uniform items at no cost!

Training & Development

• No-cost continuing education training for current licenses that benefit both you and MPC
• Limitless internal training and development opportunities!

Additional Perks

• It really pays! Referral bonus for an employee's referral that is hired and completes three months of service. $500 for full-time hires and $250 for part-time hires.
• Accept your own stainless steel Magnolia logoed bottle, perfect for preserving our environment and keeping your drinks hot or cold (up to 24 hours)
• 6mi of Biking and Walking Trails for you to use