Patient Service Representative

At ecchc, we are dedicated to providing exceptional healthcare services to our community, and we are seeking a motivated and compassionate Patient Service Representative to join our team. This dynamic role is crucial in ensuring smooth daily operations and delivering outstanding patient care. As a Patient Service Representative, you will be the first point of contact for patients, helping them navigate their healthcare journey with empathy and professionalism. You will handle a variety of administrative tasks, including scheduling appointments, answering inquiries, and processing patient information. Your ability to communicate effectively with patients, healthcare providers, and other staff members will be essential in fostering a welcoming environment that prioritizes patient satisfaction. We value individuals who are not only skilled at multitasking but also possess a positive attitude and a commitment to excellence in service. If you are looking for an opportunity to make a meaningful impact in the lives of others and grow your career within a supportive organization, ecchc is the perfect place for you. Join us in our mission to enhance the health and well-being of the communities we serve by applying for the Patient Service Representative position today!

Responsibilities

• Schedule and confirm patient appointments in a timely manner.
• Manage patient records and update information accurately in the system.
• Answer phone calls and respond to patient inquiries with professionalism.
• Process insurance verifications and handle patient billing inquiries.
• Coordinate with healthcare providers to ensure efficient patient flow.
• Assist with the preparation of patient paperwork and documentation.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a healthcare or customer service role.
• Strong communication skills, both verbal and written.
• Proficiency in using electronic medical records (EMR) systems and office software.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality.
• Compassionate demeanor with a commitment to patient care.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources