Office Coordinator

WELCOME TO BETTER COLLISION CENTERS

A Family Committed to getting "Better Every Day"! Better Collision Centers is one of the fastest growing collision repair companies in the United States, with Doubling company revenue each year for the past 4 years and with " hold onto your seat" growth expected to compound this year and every year forward, our team is passionate and committed to our goal of creating a "Better" Experience for our customers, our employees, and our partners!

We invite you to join our team. Better Collision offers a great place to launch and grow careers. As we continue to grow, we have an ever-growing list of career opportunities for you to grow with us.

Better Collision welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Location: Better Collision Charleston
Job Type: Full-time (Monday-Friday, 8:00 AM - 5:30 PM)
Salary: Competitive, based on experience

Job Description:

The Office Coordinator is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Responsibilities:

• Ensure consistent execution of our “Better” customer service plan.
• Schedule appointments for vehicle repair using CCC One, schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Requirements:

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.Ability to function well in a fast paced environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
• Valid driver’s license

Why Join Us:

• Benefits that help make life “Better”
  Better Collision offers the comprehensive benefits you expect from a top industry competitor
• including:
• Up to 80 hours of Paid Time Off annually
• 7 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities

To Apply: Please submit your resume and a brief cover letter detailing your experience and why you’re a great fit for the role.

About Us

Better Collision has been creating a "Better" experience for our communities and our team for many years, and with your help we can do this for many more years to come. We aim high, encourage, and help one another to achieve extraordinary goals. Life can be a roller coaster and that's okay, but at Better Collision we take this journey together because we are "Better Together"!