Front Office Manager

Location: Better Collision Charleston
Job Type: Full-time (Monday-Friday, 8:00 AM - 5:30 PM)
Salary: Competitive, based on experience

Are you an organized and detail-oriented professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and have experience managing day-to-day office operations? We are seeking a highly motivated Office Manager to join our team at a reputable Auto Body Collision Shop.

Key Responsibilities:

• Oversee day-to-day office operations, ensuring smooth and efficient processes
• Provide exceptional customer service, both in person and on the phone, addressing customer and vendor inquiries, scheduling appointments, and handling claims
• Maintain and update customer records, estimates, and insurance paperwork
• Coordinate with technicians and management to ensure timely completion of repairs and accurate job tracking
• Handle billing, invoicing, and payments; process insurance claims and payments as needed
• Manage office supplies, inventory, and maintain a clean and organized work environment
• Assist with scheduling appointments, managing workflow, and prioritizing tasks to ensure timely completion
• Maintain accurate documentation of all customer interactions, vehicle details, and job progress
• Work closely with the team to support a positive, customer-focused atmosphere in the shop

Requirements:

• Previous experience in an office management or administrative role (preferably in the auto repair or collision industry)
• Strong organizational skills and attention to detail
• Excellent communication skills, with a customer-first attitude
• Ability to work efficiently in a fast-paced environment, multitask, and manage competing priorities
• Basic knowledge of insurance claims processing, billing, and invoicing
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn shop management software
• Strong problem-solving skills and ability to remain calm under pressure
• Ability to work independently as well as part of a team

Why Join Us:

• Competitive salary and benefits
• Opportunity to work with a supportive and dynamic team
• Chance to grow within a well-established and respected auto body shop

If you are an organized, customer-focused individual with a strong work ethic and a desire to contribute to the success of a growing auto body shop, we’d love to hear from you!

To Apply: Please submit your resume and a brief cover letter detailing your experience and why you’re a great fit for the role.