Truck & Trailer Service Manager

About Vorto

Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. We encourage you to visit our careers page and read this blog post to learn more about our culture.

About the Role

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for a Service Manager to join us on our journey to facilitate a digital revolution in the B2B supply chain.

The Service Manager is responsible for day-to-day shop operations, scheduling, all asset data input, ensuring assets are properly assigned to carriers, ensuring asset status is correct, coordinating needed maintenance and/or pickup, and parts & service sales. This position will occasionally be utilized to assist field operations as needed or required.

Essential Duties and Responsibilities:

• Responsible for managing daily operations of the service department, including scheduling, client service, service sales, inventory, and vendor management.
• Ensure that all repairs and maintenance services are completed in a timely and efficient manner, with a focus on quality and client service.
• Maintain accurate records of all service and repair orders, including customer information, asset information, and work performed.
• Provide estimates and quotes to clients for repairs and maintenance services; work with clients to ensure their needs are met.
• Develop and maintain positive relationships with clients, vendors, and co-workers.
• Ensure compliance with safety and environmental regulations and maintain a clean and organized work environment.
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement and implement strategies to increase profitability and efficiency.
• Other duties and special projects as assigned or required.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree in automotive technology or business management preferred.
• Three or more years of experience in service advising, parts sales, or shop management with a proven track record of success.
• Strong communication, interpersonal, and client service skills.
• Ability to manage multiple projects, priorities, and clients in an organized fashion.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and problem-solving skills.
• Proficient in computer applications, including Microsoft Office, Google Suite, and automotive service management software.
• Valid drivers license and a clean driving record.
• ASE certifications a plus, but not required.
• Former experience as a technician a plus, but not required.
• Bilingual Spanish / English preferred.

Compensation: $80k-95k

Benefits

At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:

• Competitive compensation package
• Paid Time Off and Holidays
• Health, Dental and Vision Insurance
• 401(k) retirement plan with company match
• Flex and Health Savings Plans
• Company-paid life and short-term disability insurance
• Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Free or discounted legal program
• Product & Services Discount Program
• We supply the industry's best hardware and productivity software.

Vorto is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.