Staffing Account Executive

Position Overview: The Staffing Account Executive (SAE) is responsible for managing and increasing branch growth by identifying and pursuing clients and clinicians that may benefit from locum tenens coverage. The SAE will develop sales leads, schedule marketing sales calls to new and existing clients, develop and complete contractual agreements, qualify active and passive prospective clinicians, hire and on-board qualified clinicians, and coordinate staffing schedules according to the client’s needs and clinicians’ availability. In addition, the AE will oversee billing and supervision of branch staff.

Essential Job Functions:

• Oversee branch business development by utilizing data, reports, and insights to establish salestargets, evaluate achievements, and enhance sales strategies.
• Sources, generates, and prospects sales leads by in-person meetings, telephone calls, and e-mails… etc.
• Contacts client facility leaders (c-suite executives, medical directors, and department heads...etc.)to spread awareness about OSH, sell OSH’s services and inquire about needs for locum tenenscoverage.
• Acquire and retain key accounts by communicating regularly with the client tounderstand the client’s services, processes, and identifying current and potentialstaffing needs.
• Focus on Client Needs: Anticipate, understand, and respond appropriately to the needs ofinternal and external clients to meet or exceed their expectations within the organizationalparameters.
• Negotiate and influence new and existing contracts with client accounts.
• Audit and maintain compliance of the client’s account with local, state, federal regulations, andAgency policies.
• Generates recruiting leads by contacting active and passive clinicians via ATS, participating incommunity events, telephone calls, and e-mails to educate them on our services, resources, andprocesses.
• Audit and maintain compliance of clinician’s profile with updates to licensures and certificationswith local, state, federal regulations, and agency policies.
• Responsible for the supervision and performance management of clinicians (establishing,mastering, counseling, and correcting) to maintain quality of care and appropriate staffing levels.
• Qualifies and matches clinicians to client’s needs based on their availability and skillset.
• Manage provider placement process between the client and the clinician.
• Coordinate staffing of clinicians shifts according to the client’s needs and clinicians’ availability.
• Responsible for Performance Management of sales team and clinical staff. Communicate withclients and clinicians to resolve requests, complaints, and issues as needed.
• Achieves/exceeds daily and monthly activity goals and metrics as set by their manager.
• Oversee branch billing including linked activities such as travel time, orientation, in-services, claims management, fiscal reconciliation, etc. in compliance with regulation andcompany standards.
• Oversee determination and management of clinician’s wages.
• QAPI (Quality Assurance and Performance Improvement) management-implementation and oversight, participate as active peer review committee member (if applicable).
• Manage interpersonal relations of branch employees.
• Assure appropriate staff supervision during all operating hours.
• Establish and maintain effective channels of communication within the organization and externally.
• Represent OSH appropriately in the community.
• Enforce and comply with all OSH policy and procedure requirements.

Requirements

Education and Experience

• 1-3 years experience with locum tenens is preferred.
• 1-3 years of experience in customer service, sales, case management, and healthcare.
• 1-3 years of staffing experience.
• Basic understanding of Microsoft Office, Excel, Teams...etc.
• Must have a reliable form of transportation.
• Remote work experience is preferred.

Preferred Competencies:

• Ability to handle confidential information in compliance with HIPAA.
• Ability to handle sensitive information in a calm and professional manner.
• Ability to work independently and collaboratively in a team-based environment.
• Ability to manage multiple projects simultaneously and succeed in meeting deadlines and quality-driven productivity goals in a fast-paced work environment.
• Ability to maintain public relations, interpersonal skills, and professional telephone manner.
• Ability to anticipate, understand, and respond appropriately to the needs of internal and externalcustomers to meet or exceed their expectations within the organizational parameters.
• Ability to effectively communicate externally as well as internally with all levels of theorganization.

Core Values

• Teamwork (We Is The New Me): Works collaboratively together with others to achieve group goals and objectives
• Accountability (Celebrate The Wins; Be Aware Of Weaknesses): Takes personal responsibility for the quality and timeliness of work and actions, and achieves results with little oversight.
• Conscientious (Do The Little Things...All Of Them): Conscientious in work ethic and interpersonal management
• Motivation (Know The Why): Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
• Critical Thinking and Complex Problem Solving (Work The Problem): Resolves difficult or complicated challenges.
• Development and Continual Learning (We Don't Set Your Limits; You Do): Displays an ongoing commitment to learning and self-improvement.