Solution Operations Support

We are looking for someone to join the Solution Operations team in Pittsburgh as Solution Ops Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic data management across Litigations, Arbitrations, Investigations and Prosecutions. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service while developing internal processes and systems.

With ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organization of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with legal teams, advising on best practices and assisting with technical and platform related queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Processing data migrations from legacy technology solutions.
• Working closely with Account Managers to manage and meet client expectations whilst helping to ensure client success.
• Prompt and accurate recording of task information for billing.

Requirements

Person Specification

• Experience working in a professional, client-facing support role, preferable in the legal technology industry.
• Knowledge or experience using Litigation specific technology.
• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Relevant college degree.

Benefits

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 401k contribution.
• 21 days annual holidays and flexible working.
• Length of service holiday entitlement.
• Healthcare, Dental plan and Vision insurance.
• Perkbox scheme.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity work or dependent cover.
• Accessible and modern office space Equal Opportunities.