Front Office Receptionist

Align ENT & Allergy is seeking a dedicated and personable Front Office Receptionist to be the welcoming face of our practice. In this essential role, you will manage front desk activities, provide outstanding service to our patients, and ensure efficient office operations. Your interaction with patients will set the tone for their experience and help foster a supportive healthcare environment.

As a Front Office Receptionist, your responsibilities will include greeting patients, managing appointments, handling phone inquiries, and processing patient information. Your organizational skills will be crucial in maintaining a smooth workflow in our busy office. If you are a friendly, detail-oriented individual who is passionate about helping others, we encourage you to apply!

Key Responsibilities

• Warmly greet patients and visitors upon arrival.
• Check patients in and out efficiently, ensuring accurate collection of information.
• Schedule and confirm appointments, coordinating with other staff to optimize practice flow.
• Answer phone calls, respond to inquiries, and assist with patient concerns.
• Collect and process payments, including patient co-pays and balances.
• Maintain patient records and ensure HIPAA compliance.
• Assist with insurance verification and pre-authorization processes.
• Keep the front office area organized and welcoming.
• Collaborate with clinical staff to support overall patient care.

Requirements

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a medical setting.
• Strong communication and interpersonal skills.
• Proficiency in office software and electronic medical records systems.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to handle sensitive information with confidentiality.
• Positive attitude and a commitment to providing exceptional patient service.
• Team player with a willingness to collaborate and support colleagues.
• Reliability and punctuality are essential.

Benefits

• 401 K
• Medical Coverage
• PTO