Front Desk Representative

Smoker & Company LLC is seeking a Front Desk Representative to join our team. As the first point of contact, you will play a crucial role in providing exceptional service to our clients and ensuring smooth daily operations at our office. Smoker & Company is a successful, busy CPA firm with multiple offices in Lancaster and Berks County that provides business services such as bookkeeping, payroll, legal services, consulting, wealth management, and property management, with the mission to enhance the value of the businesses and individuals we are privileged to serve.

Responsibilities

• Greet and welcome clients and visitors with a positive attitude
• Answer and direct phone calls based on the client's needs and do so in a professional and courteous manner
• Schedule appointments and manage calendars for 10+ accountants
• Maintain a tidy reception area and conference rooms, ensuring the availability of necessary supplies and equipment
• Handle incoming and outgoing mail and parcels ensuring delivery to the proper party
• Identify tax documents and process those documents as required
• Perform administrative tasks, such as data entry, filing, and scanning
• Support the team with tasks such as preparing and printing documents, copying client files and records, and assisting in client direction
• Take payments and provide receipts

Requirements

• High school diploma or equivalent required; associate degree preferred
• 3+ years of experience in a customer service or administrative role with experience on a multi-line telephone system
• Excellent communication and interpersonal skills; professional telephone etiquette
• Ability to work efficiently and multitask regularly, in a fast-paced environment
• Keen attention to detail and strong organizational skills
• Proficient in Microsoft Office with an emphasis on Outlook, Word and Excel
• Must possess a friendly, outgoing, and welcoming personality
• Ability to work Saturday mornings during Tax Season