Сustomer Support Supervisor - Philadelphia, full-time, on-site

Position: CSR Specialist/Receptionist Supervisor

Location: Philadelphia, PA (On-site)

WHIZZ is a leading provider of innovative transportation solutions for delivery riders. We are currently seeking a highly motivated and customer-focused CSR Specialist/Receptionist to join our team in our Philadelphia, PA store. As a CSR Specialist/Receptionist at WHIZZ, you will play a key role in providing exceptional customer service and ensuring smooth operations at the front desk.

Responsibilities:

• Supervise Front Desk Operations: Oversee the front desk staff to ensure that all visitors are welcomed and greeted in a professional and friendly manner.
• Welcome and Greet Visitors: Personally welcome and greet visitors while ensuring the team maintains a high standard of hospitality.
• Answer and Direct Phone Calls: Answer and direct phone calls with professionalism and courtesy, and train front desk staff on proper phone etiquette.
• Manage Front Desk Area: Ensure that the front desk area is well-maintained, neat, and organized, while supervising staff to maintain these standards.
• Assist Customers with Inquiries: Provide prompt and accurate information to customers and guide the front desk team in handling inquiries effectively.
• Handle Mail, Packages, and Deliveries: Oversee the handling of incoming and outgoing mail, packages, and deliveries, ensuring that all items are processed efficiently.
• Schedule and Coordinate Appointments: Manage the scheduling and coordination of appointments and meetings, delegating tasks to front desk staff as needed.
• Support Other Departments: Provide administrative support to other departments and supervise the allocation of tasks to ensure timely completion.

Requirements

Requirements:

• Prior experience in a customer service or receptionist role
• Excellent verbal and written communication skills
• Strong organization and multitasking abilities
• Proficiency in Microsoft Office Suite
• Ability to work effectively in a fast-paced environment
• Professional and courteous demeanor
• Availability to work full-time on-site in Philadelphia, PA

Benefits

Perks and Benefits:

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

Commute on Us: Make your daily journey smoother and cost-effective.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today.