Hybrid Virtual Receptionist - Behavioral Health

Xpress Wellness Urgent Care is on the lookout for a dedicated Virtual Receptionist specializing in Behavioral Health to enhance our patient care experience. This role is pivotal in delivering exceptional service to patients while managing administrative tasks related to our behavioral health services. As a Virtual Receptionist, you will be the first point of contact for patients, ensuring their inquiries are handled efficiently and compassionately. The ideal candidate will have a strong understanding of behavioral health terminology and the ability to support our patients with empathy and professionalism.

Responsibilities

• Provide outstanding customer service to patients and families during telephone, email, and virtual interactions.
• Manage appointment scheduling, confirmations, and follow-ups for behavioral health services.
• Obtain and verify patient information and insurance details, ensuring accurate data entry into the system.
• Assist patients with insurance-related inquiries and provide appropriate resources as needed.
• Facilitate communication between patients and our behavioral health providers, ensuring timely responses to inquiries.
• Maintain patient confidentiality in compliance with HIPAA regulations and organizational policies.
• Maintain accurate patient charts and records, ensuring seamless transitions between care providers.
• Support the administrative team with additional tasks as needed to ensure efficient operations.

Requirements

• High school diploma or equivalent required; additional education in healthcare or behavioral health preferred.
• Strong communication and interpersonal skills, with a focus on customer service.
• Ability to empathize with patients and maintain a supportive environment.
• Proficient in Microsoft Office and electronic medical record systems.
• Organizational skills with attention to detail and the ability to manage multiple tasks.
• 2+ years of experience in a healthcare or customer service role preferred.
• Knowledge of behavioral health terminology and services is a plus.
• Familiarity with insurance processes and healthcare regulations preferred.

Benefits

Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:

• Work-life balance with a flexible schedule.
• Competitive pay.
• Generous PTO.
• Health.
• Dental.
• Vision.
• Retirement package with employer match.
• Short-term disability + long-term disability options.
• Life insurance.
• Pay based on years' of experience starting at $15.38/hour.