Virtual Receptionist - Behavioral Health

Xpress Wellness Urgent Care is on the lookout for a dedicated Virtual Receptionist specializing in Behavioral Health to enhance our patient care experience. This role is pivotal in delivering exceptional service to patients while managing administrative tasks related to our behavioral health services. As a Virtual Receptionist, you will be the first point of contact for patients, ensuring their inquiries are handled efficiently and compassionately. The ideal candidate will have a strong understanding of behavioral health terminology and the ability to support our patients with empathy and professionalism.

Responsibilities

• Provide outstanding customer service to patients and families during telephone, email, and virtual interactions.
• Manage appointment scheduling, confirmations, and follow-ups for behavioral health services.
• Obtain and verify patient information and insurance details, ensuring accurate data entry into the system.
• Assist...