Logistics Specialist

Burkett Restaurant Equipment & Supplies is a leader in the distribution of new and used restaurant equipment. We have been recognized as one of the fastest growing private companies in the foodservice industry by Inc. Magazine and were awarded the 2019 Management Excellence Award by Foodservice Equipment Reports Magazine (FER). If you’re looking for a positive and energetic company where your ideas are valued, Burkett is the company for you!

We are seeking to hire a full-time Logistics Specialist to join our Operations-Logistics Team.

Job Title: Customer Service Manager

Primary Objective: Growing customer loyalty and retention through logistic tracking, scheduling, and delivery cost analysis

Primary Functions: This position is responsible for shipment scheduling, tracking, and costing analysis recording of operational service levels.

Reports To: Logistics Supervisor

Scheduled Hours: Mon-Fri / 8:00am-5:00pm / Bi-weekly evening 30 minutes   

FLSA Status: Hourly, starting range is $19-21/hr

Working Arrangement Classification: Onsite

Key Areas of Responsibility

• Call and message/email customers to confirming order information such as product ordered, address and phone number.
• Work via phone and email with Coordinators, Contractors and Vendors to schedule pick up and deliveries.
• Work with Contractors to determine site readiness.
• Calling customers on lead time changes.
• Generate freight quotes and schedule pickups.
• Complete freight and parcel claim paperwork with transportation provider, paper or electronic.
• Enter tracking for items into NetSuite also Bi-weekly 30 minutes to enter evening West Coast tracking.
• Maintain and manage a Project and Delivery Manifest and schedule.
• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Displays enthusiasm, sincerity and professionalism when responding to the customer’s requests and questions.
• Interacts with clear, professional written and verbal communications with clients of various levels of Management, and other departments within the organization.
• Accept and classify returned products for final destination.
• Set up product returns with vendors.
• Other duties as assigned as related to continuous improvement of team performance, processes, and client satisfaction.
• Monitor and analyze fleet vehicles Maintenance and costs associated using Verizon Connect.
• Partner with logistics and supply chain to monitor our logistics spend.

Requirements

• Ability to communicate effectively and professionally, strong verbal and written communication skills
• Ability to work with a high volume of calls and calmly solve problems for customers and vendors
• Ability to manage multiple priorities and demanding time frames
• Detail-oriented with strong organizational skills
• Exhibits confidence and contributes to team building through a positive attitude
• Maintains composure in high stress environments and situations
• Ability to adapt to change and remain flexible
• Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
• Excellent computer skills; proficient in Microsoft applications (NetSuite knowledge a plus)
• Education and Training
• 1+ years of Logistics or Supply chain experience
• 1+ years of scheduling and dispatch
• Knowledge of Supply Chain/freight and parcel practices preferred
• Forklift/Pallet Jack Knowledge preferred

Benefits

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Company paid & Voluntary Life options, Paid Time Off & Holidays after a 30 day waiting period, and a 401(k) retirement program after 90 days of employment.

Only qualified candidates will be contacted.
Responses containing salary requirements are preferred

We are an Equal Employment Opportunity employer & a Drug Free Workplace.