Customer Service Representative

Customer Service Representative 1st Shift

Work Schedule 8am- 5pm Monday through Friday

$22.00/hour

Allow me to introduce you to Kutol Products Company, we are a thriving hand soap and hand sanitizer manufacturer in Sharonville, Ohio. Every teammate here works towards our larger goal of “Clean Hands for a Healthy World.” If that is a purpose that excites you, please consider joining our team!

Our Customer Service team is responsible for providing outstanding customer service that builds customer relationships and has a positive impact on repeat sales. This role supports our sales department who are charged with growing both our distributor and OEM sales in a business to business sales model.

The varied duties of this role allow candidates to grow their skills, responsibilities of this position include:

• Enter and process orders received via phone, fax and e-mail.
• Field customer questions and inquiries regarding order status, problem-solve with internal departments to meet those customer needs, and communicate solutions back to maintain customer satisfaction.
• Provide information to customers and potential customers regarding products, pricing, and service.  Refer more complex questions to appropriate staff.
• Perform daily cross check of prior days order entry to identify and correct any errors.
• Perform daily invoicing, bill of lading, and preparation of export papers as needed.
• Record and correct customer complaints, issue credit memos when needed.
• Calculate and reconcile customer credits and rebates.
• Prepare customer bids/renewals.
• Process freight claims for lost or damaged freight.
• Prepare and provide reporting as required, including daily sales report, AR and trace sales tracking.
• Perform general clerical duties such as sorting mail, general filing, and updating customer files.
• Maintain Sales Rep and Customer contact information, perform new rep and customer set ups.
• Perform front office receptionist duties including operating the switchboard, directing all incoming business calls, and receiving guests.
• Assist Sales or Marketing Department with special projects and regular mailings.
• Trains as back-up on Amazon orders and EDI processes.
• May assist Accounting Department with entering freight charges and receivables.
• Perform other duties as required or assigned

Requirements

Education and Experience:

Degree in business management or closely related discipline with a minimum 2 year of work experience in customer service setting or High School Diploma with equivalent work experience. Experience in a manufacturing business to business customer service role preferred.

Knowledge/Skills & Ability:

Excellent communication & telephone skills, ability to serve others enthusiastically with diplomacy and tact

Attention to detail and accuracy

Microsoft Office Outlook, Word, Excel

SAP/ERP

Salesforce

Proficient at data entry

Functional knowledge of office equipment

Ability to learn product line and department procedures

Ability to problem solve and negotiate

Physical/Mental Requirements:

Sit up to 95% of the time

Mental/visual stamina (phones and computer)

Ability to adapt to various situations and learn quickly

Ability to handle pressures of unpleasant callers and a varied volume of calls each day

Benefits

As a company, we offer great perks to our teammates- stability in a thriving industry, competitive pay, and an environment that emphasizes our core values of respect, honesty and fairness. Administrative Office hours are Monday through Friday 8am-5pm. Starting pay is $22/hour with a review and raise after 3 months, on your one year anniversary and annually thereafter. Kutol's benefit package includes medical, dental, vision, 401K and more including profit-sharing when we succeed as a team.

Our TeamMates enjoy working at Kutol because of our shared-fate environment and stability as an established 100+ year old local company. Please note, we are a drug free & tobacco free workplace. Apply now and see why Kutol is a fantastic place to work!