Customer Service and Sales Retention - Cleveland, OH

Universal Energy Solutions is a renowned company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a Customer Service and Sales Retention Representative to join our team in Cleveland, OH. As a Customer Service and Sales Retention Representative, you will play a vital role in ensuring customer satisfaction and driving sales growth.

At Universal Energy Solutions, we prioritize customer experience and strive to provide exceptional service. As a Customer Service and Sales Retention Representative, you will be responsible for building strong relationships with customers, addressing their inquiries and concerns, and providing sales solutions to retain their business. Your role will involve a combination of customer service and sales activities, collaborating with our sales team to increase customer retention and achieve sales targets.

Responsibilities

• Proactively engage with customers to understand their needs and address any inquiries or concerns.
• Provide accurate and helpful information about our products and services to customers in business to business setting.
• Identify opportunities for upselling or cross-selling to existing customers.
• Process customer orders, returns, and exchanges efficiently.
• Develop and implement effective sales strategies to maximize customer retention.
• Collaborate with other teams to ensure the prompt resolution of customer issues.
• Maintain detailed and accurate customer records and interactions.
• Stay updated on industry trends and product knowledge to effectively communicate with customers.
• Adhere to company policies and procedures at all times.

Requirements

• Prior experience in customer service and sales, preferably in a call center or similar setting.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle difficult or irate customers with empathy and professionalism.
• Proven sales skills and ability to meet or exceed sales targets.
• Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
• Knowledge of the energy industry is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent required.
• Residence in or near Schaumburg, IL.

Benefits

• Rapid advancement opportunities
• Professional sales training curriculum