Patient Support Manager

This role will provide expertise to support training initiatives and demonstrate the ability to work collaboratively with cross-functional partners to ensure training delivery to drive results.

Patient Support Services Training - Responsibilities

• Responsible for the delivery of compliant training as well as customer engagement skills training. Some content development and customization
• Function as a subject matter expert for patient support services (pharmacy tech and/or care manager) and deliver on all aspects of virtual training programs leveraging adult leaning principles in a compliant manner
• Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness

Requirements

Qualifications (Required)

• Bachelor's degree from an accredited College or University required or work experience equivalent to.
• 2-years or more experience in training, education, or a professional certificate in training required
• The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
• Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
• A strong understanding of technological resources; examples include Outlook, Word, PowerPoint and Excel

Preferred Qualifications

• Excellent interpersonal, project management and organizational skills
• Strong foundation in virtual engagement platforms (e.g. MS Teams, WebEx & Adobe Connect)
• Excellent problem solving and critical thinking skills
• Proactive and positive approach to providing solutions
• Ability to operate independently and to make informed decisions
• Excellent verbal and written communication skills
• Strong attention to detail
• High degree of discretion and confidentiality

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development