Patient Support Manager

This role will provide expertise to support training initiatives and demonstrate the ability to work collaboratively with cross-functional partners to ensure training delivery to drive results.

Patient Support Services Training - Responsibilities

• Responsible for the delivery of compliant training as well as customer engagement skills training. Some content development and customization
• Function as a subject matter expert for patient support services (pharmacy tech and/or care manager) and deliver on all aspects of virtual training programs leveraging adult leaning principles in a compliant manner
• Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness

Requirements

Qualifications (Required)

• Bachelor's degree from an...