IT Assistant

Record Storage Systems is a privately held, full-service document management provider located in Charlotte, N.C, serving the needs of professionals throughout North Carolina, South Carolina and beyond. The company was started in 1984 as a natural extension of Distribution Technology, a third-party logistics company headquartered in Charlotte since 1969. Distribution Technology recently celebrated its 50th anniversary and has built the company on innovative, dynamic technology solutions that help customers control distribution costs, increased speed to market, and streamline logistics processes.

Record Storage Systems specializes in lifecycle document management services that offer professionals a variety of solutions to their document storage, scanning, electronic document management, and shredding needs. Celebrating over 30 years experience in the document management industry, we pride ourselves on offering customers strategic and customizable solutions that streamline their business practices, control costs, maximize efficiency, and help them stay compliant. Record Storage Systems is seeking an enthusiastic individual to join our team as an IT Assistant. As a leading provider of record management and document storage services, we are committed to delivering exceptional solutions that help businesses maximize efficiency and protect sensitive information. The IT Assistant will play a vital role in maintaining and optimizing our organization's technology infrastructure.

In this position, you will be responsible for assisting with various IT tasks and supporting users across the company. The successful candidate will possess a strong technical aptitude, outstanding problem-solving skills, and a passion for helping others. This is an excellent opportunity for an entry-level professional looking to gain hands-on experience in the IT field.

Responsibilities

• Assist with troubleshooting and resolving hardware and software issues for end-users
• Install, configure, and maintain computer systems and peripherals
• Set up and configure network equipment, including routers, switches, and access points
• Conduct routine maintenance and updates on software and hardware systems
• Maintain accurate records of IT inventory and assets
• Assist with the implementation and maintenance of data backup and disaster recovery plans
• Provide on-site and remote technical support to users with varying levels of technical expertise

Requirements

• Associate degree in IT or a related field (Bachelor's degree preferred)
• Proficiency in troubleshooting and resolving computer hardware and software issues
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs
• Experience with Windows operating systems and Microsoft Office applications
• Familiarity with basic scripting or programming languages is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and collaborate effectively with a team

Remote Workers

Tools required for this position are internet access, phone, computer, etc.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Work From Home

Salary

$70,000 - $100,000 Annually