Experience Manager

As the Experience Manager at Betabox you will play a crucial role in managing and coaching Betabox Guides to deliver high-quality, engaging learning experiences for students and teachers at our Onsite Field Trips. Reporting directly to the Head of Operations, you will focus on personnel management, providing hands-on training, mentorship, and ongoing support to ensure Guides are equipped to deliver impactful and memorable lessons that inspire both students and educators. This role is dedicated to fostering a culture of excellence, collaboration, and continuous improvement within the Guide team.

About Betabox

Betabox offers hands-on learning experiences, known as Onsite Field Trips, to more than 30,000 students annually across the Carolinas and Alabama. With a focus on supporting public Title 1 schools in rural and underserved communities, our small and passionate team is dedicated to creating experiences that spark interest in technology careers and skills through hands-on learning.

Key Responsibilities

• Guide Training and Support: Train and support Betabox Guides by providing them with the tools, resources, and guidance needed to deliver exceptional learning experiences. Conduct regular performance reviews and assessments, offering constructive feedback to uphold and exceed high-quality standards. Additionally, serve as Lead Guide for events on a monthly basis, overseeing execution and ensuring the success and seamless delivery of each session. Main point of contact for all Guides, providing guidance and support for any issues they encounter during OSFTs. Be on call from setup to pack-up. 
• Recruiting and Hiring: Identify and interview qualified contract Guides to fulfill Betabox’s staffing requirements. Foster an inclusive team of skilled STEM educators who align each with Betabox’s mission and values.
• New Guide Onboarding: Oversee the onboarding process for new Guides, including comprehensive training on curriculum delivery, safety protocols, and hands-on practice during shadowing days. Foster their development and confidence as Guides while ensuring they feel fully integrated into the Betabox team. Create a supportive and welcoming environment that sets new team members up for success in delivering high-quality, enriching experiences.
• Event Quality & Coaching: Support team members to ensure they pay close attention to the small details that elevate Onsite Field Trips. Coach the team in refining their presentations to students and consistently deliver engaging and enriching hands-on learning experiences for students. Focus on mentoring staff to maintain high standards while continuously monitoring and improving our Net Promoter Score (NPS).
• Collaboration and Support: Work closely with the Technology and Curriculum teams to improve and refine Betabox’s curriculum and ensure Guides have access to well-designed, effective teaching materials. Assist in improving technology troubleshooting training materials and provide guidance to ensure all equipment functions properly, enabling Guides to deliver seamless, high-quality hands-on learning experiences without interruptions.
• Staff Scheduling and Support: Assist the Head of Operations with scheduling staff for events, address scheduling conflicts or issues with team members, and serve as an on-call backup to fill in when a Guide is unavailable due to illness or other circumstances.

Requirements

Qualifications

• Passion for STEM Education: Experience with and enthusiasm for STEM education and the mission of delivering enriching, hands-on learning experiences that inspire students and educators alike.
• Leadership Experience: Proven experience in training, mentoring, and managing teams, with a focus on delivering high-quality performance.
• Interpersonal Skills: Excellent communication and interpersonal skills, with a passion for engaging with students, teachers, and team members.
• Detail-Oriented and Time Management: A meticulous mindset with a strong commitment to quality and continuous improvement in processes and outcomes. Proven ability to effectively manage time, prioritize tasks, and meet deadlines while maintaining high standards.
• Collaboration Abilities: Demonstrated ability to work effectively across teams, especially with technology, curriculum development, and operations, to ensure alignment and seamless execution.
• Event and Team Management: Experience in organizing and managing events or programs, including staff scheduling and conflict resolution.
• Customer Experience Focus: Familiarity with customer satisfaction metrics like Net Promoter Score (NPS) is a plus, with an understanding of how to monitor and improve these metrics.
• Flexibility and Adaptability: Ability to step into hands-on roles, including serving as a Lead Guide or filling in during emergencies, with a positive and proactive approach.
• Onboarding and Training: Experience in designing and leading comprehensive onboarding programs to integrate and develop new team members effectively.
• People Management experience with an outgoing, high energy approach.
• Ability to pass a background check.
• Active Drivers License and a reliable person vehicle.

Benefits

Values

• We Care The Most
• We Are Resourceful
• We Communicate Effectively
• We Support Each Other
• We Persist  

Benefits

• Base salary of $60,000–$70,000, commensurate with experience.
• Participation in an annual bonus pool tied to company and individual performance.
• Healthcare and dental plan with HSA eligibility. 
• Access to a 401(k) plan (no employer match). 
• Enjoy the option to work either remotely or at our office on the Dorthea Dix campus park in Raleigh, with periodic travel required for events and team collaboration.
• Travel Reimbursement: Reimbursement for mileage at the IRS rate and a meal stipend when traveling to Onsite Field Trips.