Customer Project Specialist

Job Description:  This job will act as a liaison between the Plant-level Operations team and the remote Customer Service team.  Reporting to the Plant Manager, the Customer Project Specialist will manage customer orders through their full life cycle (up to 6 months per project) and report status to respective Customer Service team member.  These positions report to the Plant Manager and will be part of cross functional plant team (Engineering, Purchasing, Production, and Planning departments).  The role will focus on delivering projects on time and providing proactive communication of delays in delivery timeline. 

Essential Responsibilities: 

• Receive orders at order entry, ensure documentation is complete (i.e. pricing, drawings, customer expectations, non-standard or unusual items) and are identified.  Resolve any conflicts within the operations teams (Planning, Engineering and Production).   
• Manage orders through Engineering approval process while managing customer expectations of timing and capturing change orders throughout project life cycle. 
• Drive releases for manufacturing from our field teams through Engineering release process, master scheduling, data management and communication to customers.   
• Ensure all pricing activities align with quotation/change orders and document in internal systems.   
• Coordinate with production and shipping on customer shipping requirements. 
• Ensure resolution of all customer issues for the duration of the project. 
• Compile, analyze and report on key metrics; develop action plans for issues and help implement corrective actions. 
• Utilize Material Requirement Planning (MRP) system to extract data for review and report creation. 
• Manage post sales service regarding warranties. 

Qualifications 

Required Qualifications: 

• Associates Degree or equivalent from two-year college or technical school.  Bachelor's degree a plus. 
• 3+ years of customer service experience required, experience in a manufacturing environment strongly preferred. 
• 1+ years of project management or data analysis experience preferred 
• Ability to travel domestically for training 

Skills and Competencies Preferred: 

• Self starter 
• Process improvement mindset (Six Sigma or Lean certifications a plus) 
• Manufacturing processes knowledge and MRP/ERP systems experience 
• Project Management software experience a plus