Client Coordinator

At Salon 8, we are renowned for our exceptional service, cutting-edge techniques, and luxurious atmosphere. As a premier high-end hair salon, we pride ourselves on providing an unparalleled experience to our discerning clientele.

We are seeking a dynamic and personable Front Desk Coordinator to be the face of Luxe Salon & Spa. The ideal candidate will possess a passion for customer service, a keen eye for detail, and the ability to thrive in a fast-paced, high-end environment. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless and memorable experience from arrival to departure.

Key Responsibilities:

• Guest Reception: Greet clients with a warm and professional demeanor, offering refreshments and ensuring they feel welcomed and valued.
• Appointment Management: Schedule and confirm appointments using salon software, efficiently handling changes and cancellations while maximizing the schedule.
• Client Communication: Handle phone calls, emails, and in-person inquiries with exceptional customer service skills, addressing client needs and concerns promptly.
• Administrative Tasks: Manage client records, process transactions, and handle cash and credit card payments accurately.
• Salon Maintenance: Ensure the front desk and waiting areas are clean, organized, and stocked with necessary supplies. Monitor and maintain a professional appearance of the salon.
• Team Support: Collaborate with salon staff to facilitate smooth operations, including coordinating with stylists and assisting with various tasks as needed.
• Customer Feedback: Gather and address client feedback to continuously improve the client experience and resolve any issues effectively.

Benefits:

• Performance-based incentives
• Opportunities for professional growth and development
• Discounts on salon services and products
• A supportive and creative work environment

If you are passionate about providing exceptional customer service and are excited about contributing to the success of a high-end salon, we invite you to apply and join our team at Salon 8.

Requirements

• Experience: Previous experience in a front desk or customer service role, preferably in a high-end salon or luxury environment.
• Skills: Excellent communication and interpersonal skills, strong organizational abilities, and proficiency in salon management software or similar systems.
• Appearance: Professional appearance and demeanor, reflecting the high standards of the salon.
• Adaptability: Ability to handle a busy environment with grace and efficiency, managing multiple tasks simultaneously.
• Team Player: Strong teamwork and collaboration skills, with a positive and proactive attitude.