Billing Operations Analyst (Remote, North Carolina region)

The Role

As a Billing Operations Analyst, you will execute billing initiatives, identify process improvements, and support cross-functional teams to enhance our billing operations. You will work closely with various departments to streamline processes, improve efficiency, and drive customer satisfaction.

Key Responsibilities:

1. Billing Execution and Customer Service: 

• Execute all billing initiatives and goals with accuracy and timeliness.
• Respond to billing inquiries through various channels (email, phone, agent requests) within 24 hours.
• Maintain high standards of customer service and satisfaction.

Forecasting and Analysis: 

• Analyze billing data to identify trends, patterns, and areas for improvement.
• Create reports and dashboards to communicate insights to internal and external stakeholders.

Quality Assurance and Process Improvement: 

• Identify and implement sustainable and impactful process improvements.
• Develop and maintain standard operating procedures for billing processes.

System Migration and Integration: 

• Assist in initiatives involving billing platform migration and integration.
• Collaborate with IT and other departments to ensure smooth transitions and minimal disruptions.

Cross-functional Collaboration: 

• Work closely with other teams (e.g., underwriting, claims, customer service, and growth) to address billing-related issues and improve operations.
• Participate in cross-functional projects to enhance the company's billing capabilities.

Requirements

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 2-4 years of experience in billing operations, preferably in the insurance industry.
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Suite.
• Experience with billing systems and data analysis tools
• Knowledge of insurance industry regulations and compliance requirements (preferred)
• Strong attention to detail and commitment to accuracy

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)-match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave (Maternity, Paternity)
• Tuition Assistance
• Professional Training & Development

Compensation:

The base annual salary range for this role is $81,000-$90,000 and will be determined on an individualized basis and is only part of the total compensation package, which also includes a discretionary bonus of 10% and other Cover Whale-sponsored benefits.

Cover Whale works to maintain the best possible environment for our employees, where individuals can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.