Billing Operations Analyst (Remote, North Carolina region)

The Role

As a Billing Operations Analyst, you will execute billing initiatives, identify process improvements, and support cross-functional teams to enhance our billing operations. You will work closely with various departments to streamline processes, improve efficiency, and drive customer satisfaction.

Key Responsibilities:

1. Billing Execution and Customer Service: 

• Execute all billing initiatives and goals with accuracy and timeliness.
• Respond to billing inquiries through various channels (email, phone, agent requests) within 24 hours.
• Maintain high standards of customer service and satisfaction.

Forecasting and Analysis: 

• Analyze billing data to identify trends, patterns, and areas for improvement.
• Create reports and dashboards to communicate insights to internal and external stakeholders.

Quality Assurance...