Sr Operations Manager

ABOUT UPCLEAR

UpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion.  Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia.

Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore.

ABOUT THE ROLE

We're looking for a Sr Operations Manager ("BizOps") who will act as a strategic partner to the CEO and the executive team, driving critical initiatives and optimizing operational efficiency across the organization. This role is integral in aligning cross-functional teams, enhancing internal communication, and ensuring that our goals around alignment, standardization, and simplification are met consistently and effectively. This is a high-impact role for a strategic thinker with strong analytical skills, project management expertise, and experience in a SaaS environment. 

WHAT YOU'LL DO

Strategic Planning & Execution: 

• Partner with the CEO to define and drive strategic priorities.  Translate strategic objectives into actionable plans, ensuring timely execution across departments. Monitor the progress of company-wide initiatives and provide recommendations to address any risks or obstacles. 
• Take a hands-on approach to handle day-to-day tactical work as needed, managing key projects, resolving issues, and supporting teams with complex problem-solving.
• Facilitate alignment among various departments by leading initiatives aimed at standardization and process optimization.  Act as a bridge between teams, fostering collaboration and transparency on company-wide objectives.

Operational Excellence:

• Manage operational system configurations, migrations, and training across the organization, ensuring smooth implementation and adoption.
• Research and propose technology solutions (CRM, Project Management tools, SharePoint, Office 365, etc.) to enhance collaboration and drive efficiency. 
• Drive process improvements within operations, identifying efficiencies that support scalability and alignment.
• Manage vendors including budget management

Communication and Alignment:

• Plan, coordinate and lead internal communications channels (newsletters, townhall meetings, seminars)
• Expand internal communication programs, internal on-boarding, training and knowledge sharing initiatives
• Support leadership with KPIs, including Sales Ops reports and Business reports

Sustainability Initiatives:

• Drive our internal CSR initiatives,
• Act as point of contact with our 1% For The Planet sustainability partners

Requirements

WHAT YOU'LL NEED

• Bachelor’s degree required, Master’s degree in Business Administration or a related field preferred. 
• 8+ years of experience in a fast-paced SaaS or tech environment, ideally with 5+ years in a senior operations, or strategy role. 

• Proven experience in project management, cross-functional team leadership, and strategic planning. 
• Exceptional communication and interpersonal skills. 
• Analytical mindset with a data-driven approach to problem-solving and decision-making. 
• Ability to adapt to a dynamic environment, balancing strategic thinking with tactical execution. 

• Proven ability to manage multiple projects.

• Familiarity with SaaS industry trends, best practices, and relevant metrics. 

• Proficiency with OKR frameworks and project management tools

Benefits

UpClear employees have access to a range of competitive benefits, including:

• Various Health Care Plans to choose from (Medical, Dental & Vision)
• Retirement Plan (401k employer matching contribution, IRA)
• Paid Time Off (Vacation, Sick, and Public Holidays)
• Hybrid work model

Salary range: $120K- $170K
The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base pay several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.