Salesforce B2B Solution Technical Architect

About Zaelab

At Zaelab, we're passionate about helping organizations win through next generation digital technologies and experiences. We accomplish this by accelerating our customers' B2B digital commerce. Our focus is to enable B2B organizations to transform and thrive through exceptional customer experiences, modern cloud platforms, and agile methodologies. Zaelab partners with market-leading brands, manufacturers, and technology platforms to deliver solutions for our clients and their most important customer experience initiatives.

At Zaelab, you will have the opportunity to take your skills to the next level. We provide a challenging environment and utilize modern technologies and tools to our advantage. You will be part of a tight-knit organization where your voice, ideas, and input are always valued. We’ll push you to be your best and provide new and dynamic experiences to grow personally and professionally.

Who Are You?

Zaelab is seeking the best talent across the globe. Our values are the most important driver of how we behave and build an amazing culture.

• Transparency and Candor - You care deeply about delivering the results that matter most to our clients and internal teams in a transparent and honest way. In a sea of consultants that are all too often misleading, we stand apart. Our commitment to ourselves and our customers is that we will always be Transparent and Candid. It’s vital that we always do what’s right, even if it’s an unpopular decision.

• Caring and Empathetic - You value relationships and people the most. We Care. We’re a small-but passionate group that is focused on helping organizations. But, we cherish our relationships the most. This means, we’ll do the right thing, even if it hurts our bottom line.

• Driven - you’re very Driven. It’s imperative that you’re constantly learning, taking the initiative, and making sure you handle what needs to get done to support our team and our customers.

• Working in the Grey - You are able to Work in the Grey. To us, this means you’re unafraid to take on new challenges or ambiguous ambitions. You sprint to these challenges, enthusiastically seeking to understand, and chart a path to a solution that drives value.

• Delivering Exceptional Experience - You realize experience, content, and communication can never be good enough, but must be presented in an exceptional way. This manifests in all our interactions and deliverables, such as day to day team stand-ups, customer engagements, as well as best in class B2B digital commerce experiences.

The Role

As a Solution Architect, you will own the integrity and strength of the solutions recommended and delivered. You’ll be acting as a trusted advisor to our team and clients, and an effective mentor for other Zaelab professionals working alongside you. You’ll be a go-to expert with deep Salesforce platform expertise, as well as excellent consulting skills to communicate your ideas and solutions to clients; gaining buy-in to get your visions built into successful solutions.

Responsibilities

• Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
• Review solutions and recommending improvements,
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
• Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,
• Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,
• Provide guidance on user story writing style,
• Ensure success and acceptance criteria are defined for each story,
• Describe and illustrate designs with appropriate justifications,
• Ensure documentation of the steps for testing,
• Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
• Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
• Collaborative project and workstream planning.

Requirements

Qualifications and Background

• At least 5 years’ experience in a leading role in delivering Salesforce projects, with at least 2 total years in CPQ and/or Commerce for Lightning,
• Excellent communication skills, written, verbal, and interactive when online,
• Salesforce certifications desired:
• Data Architect
• Sharing and Visibility Designer
• Platform App Builder
• CPQ Specialist
• Sales Cloud Consultant
• Service Cloud Consultant
• Experience Cloud Consultant

Knowledge, Skills, and Abilities

Required:

• Previous expertise in building customized configure, quote and price solutions (B2B commerce also desired)
• A hands-on approach to solution delivery with the team.  You’ll do more than just create diagrams.
• A pro-active personality, with a can-do attitude,
• Excellent relationship-building skills,
• Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
• Available and responsive to question, clarifications and instructions
• Ability to tailor communication to multiple audiences at all levels
• A self-starter, experienced in leading projects or delivery work streams
• Outstanding written communication skills
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
• Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals 

Desirable/bonus:

• Bachelor’s / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study.
• B2B Solution Architect certification
• Platform Developer I
• Hands-on experience with Javascript
• Salesforce Designer certifications
• Active in the Salesforce community
• Familiarity with security standards such as TLS, SSL, data encryption preferred
• Sun certified Java programmer

Benefits

• Competitive compensation depending on experience and skills
• Unlimited, paid time off and vacation
• Budget for certifications and IT conferences
• Friendly team to work with around the world
• Be a team player in an agile software development environment focused on collaboration and continuous integration
• Health Insurance
• 401K