Operations Specialist

Ultimate Care NY is seeking an organized and proactive Operations Specialist to join our team!

The Operations Specialist will play a vital role in the organization by investigating our processes, policies, and procedures and pointing the way forward by providing solutions focused efficient solutions to operational, technology, and support team issues and inefficiencies. This role is an extension of the Project Management Organization and reports directly to the Regional Director of Business Optimization. This role not only orchestrates project work, but picks up slack and participates meaningfully in projects were needed to ensure that deadlines and deliverables are met.

The ideal candidate will be curious, highly organized, and possess strong written communication skills. While formal project management experience or certification is not required, a passion for learning and improving operational processes is essential and call center leadership experience is required.

You will:

• Lead and organize various projects within different areas of our home care operations, technology, and support teams.
• Provide thorough analysis of findings and actionable recommendations based on project outcomes.
• Present project results and recommendations to senior leadership, both formally and informally.
• Streamline operational processes to enhance efficiency and effectiveness.
• Influence and contribute to the development of operational policies to improve service delivery.

You will have:

• 3+ years leading high performing teams in call center settings.
• Demonstrated ability to work cross functionally between departments, remove silos, delegate work, and motivate individuals.
• A strong understanding of successful and scalable call center operations processes and procedures.
• Demonstrated curiosity and willingness to learn about our operations processes, policies, and issues.
• Highly organized with a strong attention to detail.
• Exceptional professional written communication skills.
• Experience in managing multiple projects simultaneously with strong organizational and project management skills.
• Home care or home health care specific experience is not required.

Schedule: Full-Time, Flexible Hybrid (approx. 1 day a week in Brooklyn + or - as needed)

Salary: $70,000-$85,000 per year

Qualified candidates may be located in New York, Pennsylvania, New Jersey, or Connecticut, provided they are within a reasonable commuting distance to our Brooklyn office.

Benefits

We offer the Ultimate employee perks (literally)!

• Health, Vision, Dental Benefits
• Emblem Care: accessible virtual care, when and where people need it
• ComPSYCH: Employee Assistance Program: Counseling (Guidance Resources for Work, Life, Legal and Financial)
• Competitive rate and advancement opportunities
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time
• Learning and development resources
• Merit-based employee recognition program with rewards $$$
• Daily pay via payroll program
• Discount programs for restaurants, Broadway shows, movies, shopping, and much more!
• Blink Fitness Gym Membership Discount

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Ultimate Care Inc, located in New York, is a licensed home care provider located in with affiliate brands in Connecticut, Florida, Maryland, New Hampshire, New Jersey & Pennsylvania. We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

Why Choose Us?

At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.