Network Monitoring Center Specialist

NMC Specialist will be responsible for monitoring, correlating, troubleshooting, and resolving network alarms and performance deviations across client networks. These networks consist of multiple technologies including (but not limited to) Fiber-Optic Cabling, Microwave, LTE, switching, routing, and firewalls and is a multi-vendor environment. The technicians must be able to work independently and collaboratively with multiple fix agencies to ensure problems are resolved in a timely manner. The resources must have excellent communication skills and the ability to communicate across ranging technical skillsets and executive management.

This service requires 24x7x365 onsite support, candidates must be able to support flexible hours and rotating schedules to ensure all shifts are covered.

This position will require the successful candidate to be on the property 100% of the time.

Shift Hours:

• 1st shift – 0700 – 1600 – 1 hour break

• 2nd shift – 1500 – 2330 – 30 Minutes break
• 3rd shift – 2230 – 0700 – 30 Minutes break

Work Week: This position is On site 100%

• Tuesday – Saturday
• Sunday - Thursday

 Salary Range: $40,000 - $74,000

The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Responsibilities

• The NMC Specialist will be responsible for collecting, documenting, and analyzing customer trouble reports. This data will be used to correlate network paths and common elements to isolate and resolve outages or troubles on the network.
• Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments.
• Perform remote resolution of faults through various operating and control systems.
• Creation and routing of network tickets to appropriate designated fix agents
• Perform routine ticket management and escalations to drive problems to final resolution.
• Communicate openly and effectively with multiple teams.
• Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including
• Utilize, manage, and maintain network and performance monitoring tools to ensure network reliability in both Windows and Linux environments (SNMP, SolarWinds, WhatsUp Gold, Nagios, Netcool, NEMs)
• Utilize element management systems (EMS) to manage manufacturer’s equipment distributed throughout the network.
• Update technical documentation.
• Work with Field Technicians and local management to assist in the development of works and basic issues
• Reporting – KPIs

Requirements

Qualifications

• 2 Year Electrical Engineering Degree emphasizing telecommunication or 5 years of applicable experience.
• Excellent in written and verbal communication skills
• Experience analyzing wireless networks, related equipment and/or performance within a network management center or similar environment.
• Willingness to work on any assigned shift including weekends and Holidays.
• Must be able to pass background checks, as well as NERC / CIP compliance testing

Skills

• Proficient in using Microsoft office application such as Outlook, Excel, Word
• Ability to grasp higher-level technology issues and troubleshoot to resolution
• Ability to work independently and in a team environment
• Ability to work under pressure related to scale of business impact
• Ability to build strong working relationships both internally and externally
• Ability to span departments to assist in resolving network event outages
• Familiarity with DOD and NIST Compliance
• Experience of 1-3 years working in Network Operations Centers. This experience should include network monitoring, maintenance, and remote support
• Basic knowledge of wireless network structure
• Basic knowledge of Unix operating system and command structure
• Basic knowledge of IP routing and protocols
• Ability to prioritize, multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
• Ability to quickly learn new tools and systems

Benefits

Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

• Flexible Work Schedule
• Health/Dental Insurance
• 401k Plan with Employer Match
• Short & Long Term Disability
• Profit Sharing
• Paid Time Off
• Leadership Development Program
• Fitness Reimbursement
• Tuition Reimbursement
• Referral Bonus Program
• Wellness Program
• Team Building Events
• Community Service Events