Jr. Account Manager

About Impact Media

Impact Media is the digital destination for the next generation of changemakers. Our mission is to inspire and empower through accessible information, stories, and resources. Our audience of 40 million young people cares deeply – and trusts us to tell stories at the intersection of culture and causes that are otherwise untold..

As one of the highest-engaged platforms on IG (compared to traditional media platforms like NYTimes, WashingtonPost, NowThis, etc.), Impact Digital’s two main platforms, Impact & Environment, reach over 40M+ people each month. Our brand partners include value-driven companies like Hinge, Beyond Meat, and KEEN, as well as non-profit organizations like Planned Parenthood, Climate Power, and the Human Rights Campaign.

Job Description

We’re searching for a talented Jr. Account Manager  to join our growing team. The Jr. Account Manager  will play a pivotal role in managing client relationships, driving project delivery, and supporting the Account Managers in executing impactful marketing campaigns. This role requires a mix of communication, project management, and strategic skills, ensuring we consistently meet client goals and exceed expectations.

Requirements

You will:

• Manage day-to-day communication with clients, ensuring prompt and clear responses that align with our values and client expectations.
• Work in tandem with our Account Manager to support the post-sale process.
• Collaborate with the internal teams (Design, Editorial) to ensure timely project completion.
• Coordinate project timelines and deliverables, proactively communicating delays and managing up where necessary.
• Create client reports and support in the development of strategic recommendations based on campaign performance.
• Assist in identifying opportunities for upsell and cross-sell across client portfolios.
• Maintain and update internal tracking documents, ensuring all relevant project information is captured and shared with the broader team.

The ideal candidate has:

• 1-2 years of experience in client management, account coordination, or project management roles in a related field (PR/comms agency, in-house marketing, brand, or communications experience, or other customer-facing role).
• Strong written and verbal communication skills, with an ability to tailor content to different audiences and purposes.
• Excellent attention to detail and time management skills, as well as the ability to “manage up”
• Ability to think strategically, understanding client needs and how to meet them creatively.
• Familiarity with marketing and content creation processes.
• Experience with managing multiple clients/projects simultaneously, ensuring all deadlines are met.
• Proficiency in supporting cross-functional teams and collaborating across departments.

You’re a great fit if:

• You thrive in a fast-paced environment and enjoy working on multiple projects at once.
• You’re a natural communicator and know how to build and maintain relationships with clients and internal teams.
• You are proactive and love taking ownership of tasks, ensuring nothing falls through the cracks.
• You’re eager to grow, and view feedback as a positive.
• You have a passion for social impact and align with our company’s mission to drive meaningful change.
• You are based in NYC, or plan to relocate within the next 1-2 months

Salary Range: $58,000-$70,000 Annually

The role includes a 90-day probationary period to ensure a mutual fit. During this time, we’ll assess performance and alignment with company values. Successful completion of the probationary period will be required to continue in the role.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)

Why work at Impact Media?

• We’re incredibly committed to diversity – As a platform that cares about advancing social progress, we understand that it’s vital to center those who have lived experiences. Our team is predominantly POC, Women + Nonbinary, and LGBTQIA, shattering the norms for media companies across the board.
• We care deeply, but still have fun – We choose to operate and act with optimism and joy. We remain hopeful and treat each other with care and kindness. It’s the only way we can sustain the work we do.
• We’re committed to growing personally – Our work is based on the premise that people, systems, and ideas can grow. Within our team, we all aim to grow, whether that be our skills, perspectives, mindsets, or relationships.

*Note: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please apply!