Jr. Account Manager

About Impact Media

Impact Media is the digital destination for the next generation of changemakers. Our mission is to inspire and empower through accessible information, stories, and resources. Our audience of 40 million young people cares deeply – and trusts us to tell stories at the intersection of culture and causes that are otherwise untold..

As one of the highest-engaged platforms on IG (compared to traditional media platforms like NYTimes, WashingtonPost, NowThis, etc.), Impact Digital’s two main platforms, Impact & Environment, reach over 40M+ people each month. Our brand partners include value-driven companies like Hinge, Beyond Meat, and KEEN, as well as non-profit organizations like Planned Parenthood, Climate Power, and the Human Rights Campaign.

Job Description

We’re searching for a talented Jr. Account Manager  to join our growing team. The Jr. Account Manager  will play a pivotal role in managing client relationships,...

The Jr. Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and...