Inventory Associate - Hardware Provisioning & Diagnostics

We’re IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is the fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We provide our customers with a level of insight they’ve never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking to add an action-oriented Hardware Provisioning & Diagnostics Associate to the team in Commack, NY.

In this role, you'll be responsible for the provisioning and diagnostics processes within the IntelliShift Fulfillment & Logistics Team. Expertise includes evaluation of hardware provisioning requirements, problem-solving and preventative actions, and use of inspection methods and tools.

This position requires an office presence, Monday through Friday, 8 am to 6 pm, at our HQ in Commack, NY.

What you will do:

• Support the hardware lifecycle through bench testing and processing of returned hardware.
• Provisioning of hardware for inventory stocking and/or shipment to IntelliShift customers.
• Configuration of hardware, including updates to firmware, networking, access permissions, or other properties. 
• Bench test and process customer Return Merchandise Authorization (RMA) requests daily, including the identification and remediation of issues that can be quickly solved..
• Refurbish hardware for warranty-use; track defective hardware.
• Coordinate with Engineering to load and test new firmware remotely (over the air) as required.
• Edit documents using MS Word, Excel, and Visio.
• Work in conjunction with Engineering on provisioning and diagnostics tooling and process.
• Analyze data of all IntelliShift hardware to create monthly KPI reports for RMA operations.
• Follow-up on proposed actions on findings to verify implementation and effectiveness.
• Maintain an accurate physical count of inventory located on premises on a monthly basis.
• Maintain a safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Assist manager with all inventory-related communications with other departments as required.
• Perform other inventory duties as needed.

What you’ll need to do it:

• 2-3 years of experience in a Fulfillment, Warehousing and/or Logistics environment.
• Knowledge of wireless/telecom/computer network equipment hardware is required.
• Strong communication, organizational and teamwork skills.
• Strong knowledge of computer programs (Microsoft Word, Excel, Outlook).
• Willingness to work flexible hours, including occasional Saturdays.
• Be a self-starter with the ability to work independently.
• Familiar with cellular and wireless technology and/or vehicle electronic systems and RF test experience is strong plus.
• Knowledge of vehicle electronic systems is a plus.
• Comfort and Experience using screw guns and similar power tools.
• Physical requirements: Frequent lifting and/or moving up to 50 lbs., walking, sitting, standing, stooping, kneeling, close and color vision to distinguish parts and marking.

The values you’ll live by as part of the team:

• Embrace and Drive Change – remain nimble and forward thinking
• Think Bigger - commit to growing the organization and as an individual
• Execute with Passion and Urgency – bring your “A” game
• Be a Good Human – treat everyone with respect
• Drive Trust and Transparency – open and honest communication always
• Always Put the Customer First – maintain a customer-centric mindset

Compensation & Benefits

We offer competitive compensation, commensurate with experience: $22 - $25/hour. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides a full benefits package including company-subsidized medical, dental, and vision insurance, as well as a 401K with a 4% company contribution. This is a full-time, nonexempt position requiring an in-office presence, Monday through Friday, 8 am to 6 pm, at our HQ in Commack, NY.

Click this link to get more information on the company www.IntelliShift.com