Intake Associate

Position Overview

The Intake Associate is responsible for ensuring that the administrative and organizational needs of the Intake Department are appropriately addressed. This person is the center of a variety of intake processes and procedures. This work is carried out in support of the mission and goals of Independence Care System. 

Essential Functions

• Facilitate and maintain the intake process for prospective members to include follow-up intake calls; review of referrals and documentation is complete, entering and maintaining all demographic information pertaining to prospective members in to ICS Database.

• Process member enrollment status (Enrollment/Disenrollment/Pend) using the following eligibility tools: MAPP, EPACES, UASNY, RHIO & Info Crossing.

• Initiate and request Primary Care Physicians to sign and return confirmation of Diagnosis for all new enrollments.

• Prepare and send enrollment packets to members.

• Report to Intake and Member Services Sr. Manager the status of prospective members’ enrollment process (i.e. Outreach referral, Clinical Review status, and Intake to other Health Homes/Managed Care Plans and DOH).

• Maintain prospective member enrollment tracking database, generates reports to support Intake and Enrollment Team’s knowledge of the monthly intakes. Maintains and updates master roster list to eliminate duplicates and errors in data entry.

• Review Health Home Billing errors and follow up with Care Team, Providers or members to resolve billing issue.

• Coordinate with Medicaid Support Services to ensure prospective members maintain Medicaid eligibility.
• Respond to the needs of members and the organization, even if those needs do not coincide with the details of this job description.

The annual salary for this position is $40,000 - 45,000.

Requirements

Required Qualifications

·     High School Diploma or GED required

·     Minimum two years clerical or administrative experience

·       Excellent organizational, data collection and follow up skills

·       Strong communication and interpersonal skills

·       Demonstrated ability to work independently and be proactive

·       Time management skills - able to handle multiple tasks, projects and deadlines

·       Computer literate with proficiency in Word, Excel and PowerPoint.

Additional Qualifications

·     Bachelor’s degree preferred

·     Prior experience working with Medicaid and/or persons with physical disabilities a plus.

·     Prior experience in healthcare and/or non-profit a plus

Benefits

• 28 days of PTO, plus 11 holidays, in your first year
• 35 hour work week
• two days per week remote work
• excellent benefits, including comprehensive health insurance, tuition support, and paid disability leave