Food & Beverage Floor Manager

Who We Are: 

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

What You Will Do:

Museum of Ice Cream is looking for a Food & Beverage (F&B) Manager to join our fun-filled team. We need your organization, hospitality, and sales driving skills to help us implement and maintain our core values. As the F&B Shift Manager, you are responsible for maintaining food service stations, driving Guides to ensure quality control, and reporting all inventories, sales, and other noteworthy data points to the Director of F&B and General Manager. 

In fulfilling your roles and responsibilities as a manager, it is also expected that you uphold and model our culture, values and standards of conduct.

Your day-to-day:

PEOPLE

• Work closely with Museum Management team and the Director of Food & Beverage (F&B) on all food and beverage related functions
• Contribute to planning F&B retrains and culture initiatives for the team
• Coordinate with local partners to obtain sponsorships for in experience treats, events, and expanded bar and café offerings
• Work with other stores to ensure consistency of offerings between all museums
• Assess staff performance, conduct appraisals, and strategize for improving staff performance
• Supervise and support managing all food preparation employees, including all day-day F&B operations and understands employee positions well enough to perform duties in employee's absence
• Ensure adherence to opening and closing protocols of the team

PRODUCT

• Responsible for the upkeep and communication regarding ordering for both F&B and related cleaning products
• Responsible for “running the floor” during service, which includes guiding and coaching the team, solving guest complaints, and ensuring that we are providing excellent service
• Supports research and development for new cocktails, milkshakes, sundaes, ice cream and treats
• Responsible for monthly F&B inventory and working with management team to source new products or vendors based on business needs
• Execute new F&B offerings for seasons and special events at the museum (local and federal holidays, events, summer season and other seasonal changes)
• Proficient in managing frozen and soft serve equipment, cotton candy machine and others as required to deliver treats

PROFITABILITY

• Report on management regarding sales results and productivity
• Responsible for profit goals of the F&B Operations
• Coordination of new add-on and packages for F&B

Requirements

The Necessities

• Strong F&B Management experience (F&B manager, F&B operations, highly operational roles)
• Food Handler or ServeSafe certification required
• TIPS or equivalent alcohol training certification required
• Technology proficient (Able to confidently navigate Google Drive, Messaging Systems, Excel, POS systems, and comfortable teaching these systems to others)
• Patient, intuitive, honest, and kind to all
• Shift leading or managerial experience

The Nice-to-haves:

• 4 Year college degree preferred or equivalent hospitality/F&B experience
• Background in hospitality, theater, acting or related industry

Job Type: Full-time

Pay: $68,000.00 - $72,000.00 per year

The Good Stuff:

• Annual pinkball (yes, you can dress your best and bring a date!) 
• Unlimited ice cream 
• Competitive Pay
• 16 free museum tickets per year for friends and family, with free entry for self 
• 50% off retail products 
• Vision, dental, and healthcare benefits
• Stock options
• PTO (did we mention unlimited sick leave?)
• There may be a pickleball tournament you won’t want to miss!

Schedule:

• Holidays
• Weekend availability
• 5 shifts per week

Education:

• 4 year degree or equivalent experience (Preferred)

Willingness to travel:

• 10% (Required)

Benefits

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.