Customer Service Representative

For over 125 years, Calvary Hospital and Calvary @ Home located in the Bronx, New York has been dedicated to the palliative care of advanced cancer and other terminally ill patients and their families. Through a caring, compassionate, philosophy of non-abandonment, the hospice provides a full spectrum of palliative services, including emotional, spiritual, and physical care. The hospice receives patients from referring institutions throughout New York City and the entire tristate area. When you come to Calvary Hospital, you're not just getting a job, you're joining a family.

The Customer Service Coordinator manages the referral intake process, coordinates information flow, ensures insurance verification, and provides exceptional customer service through efficient handling of patient and family inquiries. This role requires excellent interpersonal skills, data accuracy, and timely documentation to maintain optimal interdisciplinary communication and support hospice services.

Requirements

Qualifications: 

• Minimum of four years in a coordinator or customer service role; hospice or healthcare experience preferred.
• Proficiency in Word, Excel, and medical software systems.
• Bilingual skills are preferred.
• Excellent telephone etiquette required.
• Organized, detail-oriented, and capable of multitasking in a dynamic healthcare setting.
• Ability to maintain confidentiality and highly developed organizational skills.

Education: 

• High School Diploma/G.E.D. Equivalency

Salary: $32.7206/hourly

COVID-19 vaccination is strongly encouraged for all new hires prior to beginning employment at Calvary Hospital.

Benefits

Benefits/Perks: 

• Includes accrued vacation days, sick days, holidays, and free days.
• Pension (vested after 5 years of full-time or part-time service)
• Participation in 403 (b)
• Voluntary Benefits: Short Term Disability, Life Insurance, Cancer Insurance, Flex Spending, Transit Check.
• Free On-Site Parking