Client Success Manager, Loqate (3632)

Loqate, a GBG Solution

Helping every business in the world reach every customer in the world. Sounds good, doesn’t it. That’s the vision of GBG’s Location Intelligence business. But what does it really mean?

We help our customers connect with their customers quickly and easily. We do this through world-class data, innovative technology and our team of dedicated and experienced people.

Customers range from the smallest online shops to the biggest global technology companies, and a range of channel partners, with everyone in between. Each customer is as important as the next, ensuring our solutions meet all customers’ needs is vital to our success.

With dedicated offices in the UK, Germany, San Francisco and New York City, our business is proven to deliver double-digit growth each year, this will continue to help GBG become leaders in identity data solutions.  

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

About the team

As the Loqate NYC team continues to evolve, our growing customer base of 1,050+ customers and the revenue opportunities within it are core to our success. Made up of key, enterprise, mid-market, and self-serve customers, our Client Success Manager will be responsible for building out processes to uncover growth opportunities and provide the highest level of customer service.

What you will do

• Own the customer onboarding process to ensure a smooth implementation
• Identify customer KPI metrics and help them work towards achieving those targets
• Develop and maintain a trusted advisor relationship with customers and key stakeholders
• Conduct regularly scheduled account reviews at the established cadence
• Proactively monitor customer usage and manage customer success issues as they arise to help form accurate forecasts and mitigate renewal risk throughout the year
• Responsible for annual account renewals including revenue retention and growth
• Partner with Sales and Marketing to develop strategies and campaigns to generate additional GROW revenue opportunities
• Act as a liaison between customers and the product team to generate feedback on the product roadmap

Requirements

• Relevant years of sales org experience

• Strong communication skills and presenting abilities both in-person and virtually
• Ability to multi-task and prioritize based on account tier and urgency
• Self-motivated team player who challenges the status quo
• Organized individual with strong attention to detail and process management skills

Benefits

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!