Client Success Manager

Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 21 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest technology, ID-free®, is patented, privacy-safe behavioral targeting that reaches 100% of ad impressions and can be used with any Dstillery product. Our premier user segment product, Custom AI Audiences, is a just-for-your-brand targeting solution that refreshes hundreds of millions of users every 24 hours to deliver the best performance.

The Client Success Manager will have a highly responsible, client-facing role, managing and developing existing relationships with our Data customers reporting to the Director of Client Success. This person will be responsible for client retention and growth of existing accounts and is ultimately accountable for client satisfaction within the organization. Duties include product onboarding, campaign troubleshooting, managing and cultivating relationships at all levels of the customer's organization.

What you will be doing

• Accountable for client satisfaction, retention, and growth for assigned book of business
• Manage multiple client accounts and develop strong relationships with individual day-to-day contacts within the client's organization
• Work cross-departmentally to ensure a smooth product onboarding process for client activation
• DSP Troubleshooting 
• Identify and help sell-through incremental campaign opportunities to clients, that help them achieve the most efficient returns & results on their overall marketing dollars
• Leverage data to assess, diagnose and prescribe campaign optimizations to exceed client expectations
• Serve as ‘teacher’ for clients operational processes with internal teams including campaign setup and troubleshooting
• Perform various other duties, as assigned

You'll have

• Minimum of 2 years of Programmatic trading at an agency or DSP/SSP
• Minimum of 1 year of Client Service experience
• Proficient in Microsoft Excel
• Must have a strong quantitative aptitude
• Excellent presentation skills coupled with the confidence to effectively communicate complex ideas in front of large or small audiences of varying authority (e.g. Media Buyers to Chief Marketing Officers)
• Highly detail-oriented & strong organizational skills
• Excellent written & verbal communication skills
• Knowledge of multiple DSP UIs is ideal, but not required
• Must have the ability to identify and escalate incremental revenue opportunities with existing clients
• Successful at handling multiple priorities per day and per week
• Ability to act autonomously