Account Manager

Are you skilled at managing and nurturing B2B accounts? Do you possess strong sales abilities to drive growth within existing accounts? If so, we invite you to explore an exciting opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Nassau County, NY.

The Facility Solutions Manager is tasked with overseeing the business operations within an assigned client service area. This dynamic role involves external B2B account management, encompassing activities such as training, onboarding new clients, conducting contractor performance evaluations, ensuring compliance with client specifications, addressing customer inquiries and concerns, facilitating site visits, and cultivating lasting relationships with both clients and contractors. In addition to these duties, the FSM will be responsible for contract negotiations, procuring necessary supplies from clients, and ensuring the highest levels of client satisfaction.

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 3+ years experience in an client facing, account management role, facility management or building maintenance also considered.
• Demonstrated track record of success meeting/exceeding client support, account management and/or cross-selling goals.  IE, account retention, client retention, account persistence, sales goal/quota
• Strong written and verbal communication skills
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself with a culture rich in history and collaboration, all within an exciting, fast-paced atmosphere that fosters continual learning. We also offer community based enrichment, including paid time to support charities of choice!