Account Manager

Who we are

Lovingly has paired our passion for creating meaningful moments with the power of innovative technology to redefine how gifts, especially floral gifts are sent today. We think it should be personal, intentional, and truly capable of representing how you feel!

And with our network of talented local florists across the US and Canada, we can guarantee your gift will make a mark.

Lovingly is fully remote, with team members across North America.  Since embracing a fully remote structure during the pandemic, Lovingly has fostered a flexible work environment where the majority of our team enjoys the freedom to work from home. While the majority of our staff are conveniently located within a few hours of our Hopewell Junction, NY headquarters, we recognize and value the unique benefits of in-person collaboration. Depending on the role, our team members will be asked to join us at HQ at least once a year and sometimes quarterly or monthly or more (depending on the role), combining the best of remote flexibility with the tangible benefits of face-to-face interactions. This hybrid approach reflects our commitment to a balanced, adaptable work culture that respects individual needs and fosters team cohesion.

Who you are

• A natural relationship builder, accountable for driving results and revenue growth.
• Exceptionally resourceful, with a knack for solving complex problems and overcoming objections.
• Calm under pressure, with a growth mindset, passionate about helping small business owners succeed in the digital world.
• Experienced in account management, with a solid understanding of web technology and a proven track record of meeting and exceeding KPIs.
  

If this describes you, you might just be the Account Manager we’re looking for!

As an Account Manager at Lovingly you'll leverage your relationship-building skills and resourcefulness to drive significant revenue growth and retention within your account portfolio. In this pivotal role, you'll provide exceptional online business consultation, establish strong client relationships, and use data-driven insights to coach small business owners towards digital success. Thriving in a fully remote, collaborative environment, you'll play a key role in redefining how floral gifts are sent, making a real impact on our network of talented local florists nationwide.

The role reports to the Vice President, Floral Business Services.

What you’ll do

• Serve as a pivotal member of our business development team, focusing on maximizing revenue from existing accounts.
• Establish strong relationships with decision makers, providing exceptional online business consultation.
• Work cross-functionally to ensure the successful completion and communication of delegated tasks and projects.
• Coach decision makers on best practices for running a successful online flower shop, driving feature adoption through effective upselling and cross-selling.
• Analyze, troubleshoot, and provide data-driven recommendations for online business growth.
• Manage a KPI scorecard, ensuring a healthy percentage of accounts follow our best practices and feature utilization.

Requirements

• 5+ years in account management, preferably in a digital or e-commerce environment.
• Bachelor's degree in Business Administration, Communications, Psychology, or related field. Equivalent experience will also be considered.
• Proficiency in Salesforce.com and analytics/presentation tools.
• Excellent organizational, project management, time management, and communication skills.
• Availability to work extended hours and weekends during key floral holidays and product launches.

Travel Requirements:

• This role requires physical presence at our headquarters in Hopewell Junction, NY, at least monthly and potentially up to weekly, depending on project needs. The account manager is required to be within a couple of hours driving distance to the company’s main office in Hopewell Junction, NY.
• Candidates must be within driving distance to accommodate this travel schedule.
• Occasional travel to other locations may be required for business needs.
• Note: Job candidates must reside in one of the following states: Connecticut, Massachusetts, New Jersey, New York, Pennsylvania.

Benefits

• 22 days PTO—use them however you want!

• 13 paid holidays
• Comprehensive benefits, including health, dental, and vision
• 401k with guaranteed 3% salary contribution
• Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs)
• Salary range between 55,000 - 67,000 (per annum)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.