Hotel Operator -FULL TIME

About the Role

The Hotel Operator is responsible for answering inbound telephone calls in an environment where transactions range from basic call transfers and overhead paging to guest wake-up calls and message delivery.

Position Responsibilities

• Providing customers with a clear picture of Ocean Casino Resort products and services; always leading the call without failing to listen to the voice of the customer
• Ensuring that customer requests for services are met and confirmed; within the guidelines established by management
• Provide Department with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
• Periodic assignments at the box office, handling show ticket sales and distribution
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions in a fast paced environment
• Must be able to work in a seated position for an entire shift, handling transactions which require PC/KEY boarding work as well as a high concentration on telephone conversation
• Must be willing to have voice projected over the facility’s public address system

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
• Ability to work under pressure in a fast-paced environment with multiple priorities.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions in a fast paced environment
• Must be able to work in a seated position for an entire shift, handling transactions which require PC/KEY boarding work as well as a high concentration on telephone conversation
• Must be willing to have voice projected over the facility’s public address system

Requirements

• Ability to effectively communicate in English
• One year or more of directly related experience in an inbound contact center
• Effective, demonstrable computer skills (beyond basic key boarding) and understanding of telephone etiquette

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking