Hotel Operator -FULL TIME

About the Role

The Hotel Operator is responsible for answering inbound telephone calls in an environment where transactions range from basic call transfers and overhead paging to guest wake-up calls and message delivery.

Position Responsibilities

• Providing customers with a clear picture of Ocean Casino Resort products and services; always leading the call without failing to listen to the voice of the customer
• Ensuring that customer requests for services are met and confirmed; within the guidelines established by management
• Provide Department with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
• Periodic assignments at the box office, handling show ticket sales and distribution
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive...