eCommerce Fulfillment Specialist

Key responsibilities/requirements:

Job Responsibilities:

- Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.

- Preform day to day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are being followed.

- Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution.

-Work with Logistics on filing claims against 3PLs and shipping partners.

- Utilize surveys to analyze and drive improvements based on qualitative feedback.

- Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business.

- Support day to day business operations of eCommerce reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on Samsung.com.

- Develop and maintain constructive and cooperative working relationships with all stakeholders.

Skills:

- Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.

- Ability to navigate the Samsung organization to gather information, elicit feedback, and engage other teams for collaboration.

- Strong analytical and problem solving skills.

- Excellent communication skills (verbal and written)

- Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.

- Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.

Education/Experience:

• Bachelor’s degree required

• Experience with eCommerce, Retail, or Consumer Electronics businesses

• 2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations