eCommerce Fulfillment Specialist

Key responsibilities/requirements:

Job Responsibilities:

- Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.

- Preform day to day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are being followed.

- Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution.

-Work with Logistics on filing claims against 3PLs and shipping partners.

- Utilize surveys to analyze and drive improvements based on qualitative feedback.

- Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business.

-...