Director Player Development
Ocean Casino Resort
Atlantic City, new jersey
Job Details
Full-time
Full Job Description
About the Role
The Director Player Development is responsible for executing the casino player marketing strategy to increase premium players, their visits and their loyalty.
Position Responsibilities
- Understands and explains Ocean Casino Resort programs to customers.
- Emphasizes the rewards and benefits of the Loyalty Card Program to promote customer awareness
- Responsible for generating gaming revenue through direct mail, telemarketing and networking with new, inactive and existing customers
- Arrange and attend on and off-site player events
- Tracks, analyzes and manages win and losses to determine “comp-worth.”
- Extend complimentary services to players when appropriate and within established guidelines.
- Ensure the protection of customer’s rewards and credit lines
- Comply with all New Jersey regulatory requirements
- Maintain confidentiality of all Ocean Casino Resort proprietary information
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
- Ability to work under pressure in a fast-paced environment with multiple priorities.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Continuous standing and walking for long periods of time
Requirements
- Ability to work under pressure in a fast-paced environment with multiple priorities.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Ability to effectively communicate in English (Read, Write, Speak & Understand)
- Three + years Casino Operations, Marketing, or Sales experience required
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off