Customer Service Representative

The MPM Group, Inc, a leading provider of [specific industry] solutions, is seeking a motivated and customer-oriented individual for the position of Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and resolving any inquiries or issues they may have.

As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries related to our products and services. You will need to possess excellent communication and problem-solving skills to address customer needs effectively. Additionally, you will work closely with other departments to ensure a seamless customer experience.

Responsibilities

• Respond to customer inquiries and provide accurate and timely information
• Resolve customer concerns and complaints
• Maintain a high level of professionalism and empathy when dealing with customers
• Collaborate with other departments to ensure customer satisfaction
• Provide product information and assist customers with placing orders
• Process customer returns and exchanges
• Update customer records and track interactions in our CRM system

Requirements

• High school diploma or equivalent
• 2+ years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Proficiency in using CRM systems
• Ability to multitask and prioritize tasks effectively
• Attention to detail and strong organizational skills
• A positive and customer-centric attitude

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources