Assistant Manager In Room Dining

About the Role

The Assistant Manager In Room Dining assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining operation.

Position Responsibilities

• Assists IRD Manager in overall operation of n-Room Dining as well as coordination with other supporting departments
• Responsible for the timely and accurate delivery of food, beverages and amenities to our guest rooms.
• Monitors service levels through customer interaction and customer survey scores
• Works with supervisors to ensure stations, service carts, and trays are cleaned, stocked and organized.
• Assists in ensuring that service is carried out in accordance with established policies and procedures
• Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
• Facilitates communication between various hotel and casino departments to ensure courteous and prompt service
• Ensures sanitation compliance throughout In Room Dining
• Handles customer complaints
• Responsible for assisting with scheduling and ordering to meet budget
• Works with Culinary department to create, program (POS) and institute new IRD menus and specialty menus
• Assists in proper training of supervisory staff of CBA
• Maintains a clean, safe, hazard-free work environment within area of responsibility

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• The ability to handle all types of guest related situations
• The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Must be able to walk and stand for entire shift
• The ability to work in a high-pressure environment
• Must have ability to sit and work from a computer for extended periods
• Must have the manual dexterity to allow for inputting of data into computer software and be capable viewing computer monitors for extended periods of time
• Must be able to read “fine print” areas of invoices and contracts
• Must be able lift/push/pull up to 25 lbs

What’s Required

• BS Degree and three + years’ supervisory experience in Room Service and/or full service restaurants is preferred
• The ability to effectively communicate in English

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Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking