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Property Claims Representative

Concord Group Insurance

Bedford, new hampshire

Job Details



Full Job Description

Branch Claims Representative II handles first party personal property and commercial property claims through the life-cycle including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately.


  • Investigate first party personal property and commercial property assigned claims, confirm coverage, verify damages, and determine liability where applicable
  • Take loss reports directly from insureds and/or claimants and/or their representatives
  • Assist with claims related phone calls and handle incoming correspondence
  • Evaluate and settle assigned claims based upon investigative results
  • Demonstrate ownership and accountability for the complete claims adjusting cycle in accordance with Business Unit and Company procedures for assigned claims including:
    • Loss Reporting
    • Initial Claim Handling
    • Investigation and Damage Verification
    • Estimate Preparation
    • Ability to Review, Understand and Negotiate from Independent Adjusters’ Reports
    • Setting and Recommending Reserves
    • Negotiation and Settlement of Claims
    • File Administration


  • Bachelor’s Degree preferred but may be waived by Company appropriate experience.
  • Experience writing estimates with Xactimate and XactContents preferred
  • 2-3+ years’ experience investigating and resolving first party property claims
  • Excellent oral and written communication skills via in person, on the phone, and in electronic interactions
  • Excellent understanding and skill level of claim handling and customer service
  • Strong willingness and ability to learn
  • Possess or ability to timely secure and maintain multi-line adjuster’s license(s) as required


Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.

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