Product Testing Associate

You're here because you are looking for a place where your keen eye makes a difference that matters. You intuitively know that product quality is both an art AND a science. You were the kid who noticed the details, found the spots, and obsessed over mismatched colors. When you made things, they were made with great care. Maybe you've had jobs where quality was a necessary evil, or a box to check off at the last minute. At Life is Good, testing is a critical component of customer delight. You'll create and execute testing protocols that make a difference, surrounded by a complete team of quality fans (maybe even fanatics).

This role is open because our team is growing as our business grows and changes. We've got an exciting and complex product strategy that requires a team of experts. If this sounds like music to your ears, we'd like to meet you.

IMPORTANT DETAILS

• This role is based on-site in Hudson, New Hampshire, in our new facility located just off Lowell Road
• Our compensation strategy combines robust market data for companies our size and an innovative bonus program
• We chose the questions on this application with great care. If you don't answer them, we’ll assume you're not serious about joining the team

Your Objective

You ensure the integrity of Life is Good brand products by creating, sharing, and using comprehensive testing protocols. Working with product development teams, third-party Life is Good labs, agents, and factories, you ensure our products meet or exceed regulatory requirements and Life is Good appearance and durability requirements.

YOUR JOB:

Essential Duties & Responsibilities:

• Monitor testing for all products including apparel and accessories, and those made from ceramics, metals, paper, rubber, and wood.
• Evaluate and share test reports in pre-production and production stages
• Request needed specimens to review and resolve failures, and follow up as needed with established corrective action plans
• Communicate with third-party laboratories as needed
• Interact with vendors regarding testing and monitor weekly their testing tracking charts
• Elevate all failures for resolution
• Research in-stock issues as needed
• Perform additional duties to support the team

Requirements

Your Experience and Qualifications

• You have an understanding of ASTM, AATCC & other test methods / industry standards for apparel, accessories, and hard-line products
• You have achieved a Superior Color Discrimination score on the Munsell 100 Hue Test
• You have a verifiable understanding of federal and state regulations for apparel and hard lines products for the US and additional countries where Life is Good product is sold
• You have experience working with third-party labs to evaluate test reports and identify corrective action or determine when it is appropriate to waive requirements
• You are comfortable and capable of using Word, Excel, and PLM systems

Your Personal Attributes

• You believe passionately in our mission and the Life is Good Superpowers
• You are skilled and comfortable working independently and as part of a team
• You are known for your ability to give and receive feedback thoughtfully and constructively
• You communicate simply and effectively
• You are organized, take initiative, and pay attention to details
• You have a positive approach to problem-solving
• You meet deadlines

YOU'LL KNOW YOU'RE SUCCESSFUL WHEN

• You meet your annual goals and help others meet their goals
• You are a cultural leader for the team and Life is Good

Benefits

We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. We offer an on-site gym with showers, top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. Through your work, you'll contribute to growing our social mission: The Playmaker Project

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.