24-076 Welfare Assistant/Technician

The City of Dover is seeking an individual to perform responsible clerical work in support of the operations of the Welfare Department, develops office procedures and answers routine inquiries.  Performs responsible work meeting the needs of the City's eligible general assistance clients through routine case management, referral and coordination of other services and benefits with other public and private agencies and organizations. 

This is a full-time, 35 hour per week position. $24.42 to $35.42 per hour. Position is open until filled.

DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):

1.      Receive telephone calls, clients and visitors to department.  Screen for the nature of business and properly direct inquiry.

2.      Answer routine inquiries based on knowledge of department operations.

3.      Process initial client intakes either on phone or in person.

4.      Verify and process payroll each week.

5.      Enter vouchers and POs into financial software, make cash deposits and process credit card invoices.

6.      Handle and account for petty cash.

7.      Maintain department’s administrative filing system; maintain reference file of correspondence, memoranda, purchase orders, personnel action forms and a variety of other materials.

8.      Archive and shred client files according to department policy.

9.      Requisition and maintain an inventory of supplies; maintain records of all department expenditures and revenues.

10.   Maintain appropriate level of confidentiality regarding the clients and records of the organization.

11.   Interpret and apply federal and state statutes, local ordinances and by-laws, and the rules, regulations and policies associated with them.

12.   Attend to many items simultaneously and/or in sequence.

13.   Accurately perform detailed work with numerical data and make arithmetic computations rapidly and easily.

14.   Interview clients and verify information on application to determine eligibility.

15.   Issue vouchers and notices of decision in accordance with policies, rules and regulations.

16.   Keep accurate and timely case notes in client's file.

17.   Provide assistance, information and referral to clients to foster economic and personal self sufficiency.

18.   Establishes and maintains effective working relationships with employees, other departments and agencies, and the general public.

19.   Maintains familiarity with and executes safe work procedures associated with assigned work.

20.   Performs other related duties as required.

Requirements

Must pass pre-employment physical and drug screen, as well as background and motor vehicle record checks.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Thorough knowledge of modern office practices and procedures.  Operational knowledge of computer hardware and software.  Ability to learn welfare operations.  Considerable knowledge of business English, spelling, arithmetic and vocabulary.  Ability to type accurately.  Ability to communicate in oral and written form.  Ability to maintain accurate records and files.  Strong interviewing skills and attention to detail in determining welfare client eligibility and the amounts of assistance required.  The ability to fully complete assigned work within specific time periods.  Demonstrated skills to establish and maintain effective working relationships with clients, other City personnel and superiors.

EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or equivalent, required.  Associates degree with a major in sociology, social work or related field, preferred.  A minimum of three years’ experience in secretarial work, preferably in the welfare field OR any equivalent of education and experience which demonstrates the ability to meet the specific job requirements. Must hold a valid motor vehicle operator license.

Benefits

Full-time benefit offerings.