Quality Coordinator/Patient Advocate

This position is responsible for promoting and maintaining positive relations with Desert Parkway internal and external customers. 

• Assists management with patient and patient family complaint/resolution programs
• Interacts with physicians and staff in identifying and resolving issues
• Provides staff support for the activities of the department as it relates to resolving and tracking patient issue(s)
• Assists in chart and video audits when requested/needed; assists with Regulatory Surveyors
• Creates tools for audit process, performance metrics and reports

Requirements

• High school, GED, or equivalent required
• Bachelor’s degree preferred in Behavioral Science or other related field
• Minimum two (2) years previous experience strongly preferred
• Knowledge of Federal, State and Regulatory policies, rules and guidelines
• Critical thinking, problem solving, decision-making
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, and Excel

Benefits

A full benefits package is available the first of the month following just one month of employment!

Desert Parkway offers competitive benefits to include:

• Medical insurance (three plans to choose from)
• Dental insurance (two plans to choose from)
• Vision insurance
• 401K Retirement Plan
• Healthcare spending account
• Dependent care spending account
• PTO Plan with holiday premium pay
• Discounted cafeteria meal plan
• Life insurance (including plans for spouse and children)
• Short- and long-term disability (with additional buy-in opportunities)
• Pet Insurance
• Identity Theft Insurance