Quality Coordinator/Patient Advocate

This position is responsible for promoting and maintaining positive relations with Desert Parkway internal and external customers. 

• Assists management with patient and patient family complaint/resolution programs
• Interacts with physicians and staff in identifying and resolving issues
• Provides staff support for the activities of the department as it relates to resolving and tracking patient issue(s)
• Assists in chart and video audits when requested/needed; assists with Regulatory Surveyors
• Creates tools for audit process, performance metrics and reports

Requirements

• High school, GED, or equivalent required
• Bachelor’s degree preferred in Behavioral Science or other related field
• Minimum two (2) years previous experience strongly preferred
• Knowledge of Federal, State and Regulatory policies, rules and guidelines
• Critical thinking, problem solving,...